LD
Leigh D
Active since Oct 2017
11
Reviews
0
Industries
Reviews
11 reviews9 months ago
Took My Money, Delivered Nothing – Still No Refund After 3 Months
I had an extremely disappointing and frustrating experience with [Company Name]. They were very eager and professional during the sales stage, pushing me to confirm and pay a 50% deposit on 25 March 2025 for a household move scheduled for 5 April. After I paid, things went downhill rapidly. The collection date was moved multiple times — from the 5th to the 6th, then the 7th, 8th, 9th, 12th and finally the 17th — two days after my required move-out date. Throughout this time, communication became unreliable, and I had to do all the chasing. When I finally gave up and requested a refund, I was told a form would be sent the same day — it only arrived a week later. I submitted all the requested info via email, which was ignored. I later sent the signed refund form on 5 May. Since then, I’ve received no refund, just more missed promises and silence. I’ve followed up on 12 May, 6 June, 9 June, and 23 June, and was even told I’d be paid on 16 June — but it’s now late July, and I’ve received nothing. To date: No service was provided I had to find and pay another provider at the last minute This company has kept my money for over 3 months They have broken every single promise and failed to communicate I’ve now initiated a Small Claims Court case to recover my funds. I cannot in good faith recommend this business to anyone.
0 replies
9 months ago
my negative review of RSA National disappears
I have twice submitted a legitimate negative review for RSA National (24/6/2025 and 8/7/2025) - it appears online and then mysteriously disappears - as does another negative review of the same company.
53 replies
9 months ago
Blatantly stole my money and provided no service
RSA National were incredibly responsive in our initial pre-sales interactions (referral from Bark.com). We entered into an agreement on 25/03 and I paid a 50% deposit (they requested full payment and I pushed back). Collection was scheduled for 05/04. Despite repeated assurances (in hindsight probably blatant lies) , the agreed-upon service was not delivered. The pick-up date shifted repeatedly — from 5 April to 6th, then 7th, 8th, 9th, 12th, and finally 17th — which was already two days past my mandatory move-out date. Throughout this period, they failed to provide timely updates and required me to follow up continuously. Eventually I had to arrange another mover for 50% more than the quoted price because of my emergency timeframe (forced by RSA National's lack of service). On being informed of further delays due to "vehicle repairs" over the long weekend, I formally cancelled the service and requested a full refund. I was assured a refund form would be sent the same day. This form only arrived a week later, and despite having sent the necessary details by email (which were ignored), I completed and returned the signed form on 50/5. . Since then, despite repeated follow-ups on 12/5, 6/6, 9/6, 23/6 and a final letter of demand on 26/6, I have not received the refund. They have failed to honour multiple payment timelines promised, including the 30-day turnaround and a “payment run” on 16 June 2025.
0 replies
10 months ago
Broken Promises, No Service, and No Refund — Shocking Experience
<div> Very eager and professional at sales stage, really pushed me to book and do a full payment. I paid a 50% deposit on 25 March. A pick up data of 5th April was provided, I needed to be moved by 15th. The 5th became the 6th became the 7th. At this point communication became unreliable - I had to do all the follow up. Then I was promised the 8th, then the 9th, the 12th and then the 17th (2 days later than my required move out date). Only to then be told the truck was going for repairs, over a long weekend. At this stage I requested a refund and was told a form would be sent that day. A week later the form arrived. I was abroad and could not complete a pdf but sent all info via email. Which was ignored. I returned the signed form on 5 May. I followed up a week later only to be told payment would be within 30 days of receipt of form. I followed up 6 Jun (over 30 days later) No reply to email. On 9 May I was told payment would be in the run on 16 Jun. It is now 24 Jun and nothing and no reply to my last follow up 23 June. A absolutely shocking experience and not only did I have to pay a lot more to have my goods collected last minute by another provider - these people have provided no service, have had my money for more than 3 months and have missed every promise made.</div>
0 replies
19 months ago
Cancelling an account is challenging!
Cancelling an account is challenging! No reply to email queries. Have spoken to two call centre agents and painstakingly shared all required information only to be put on hold and eventually dropped. Please may a competent person who can assist with this request contact me. Thanks!
53 replies
23 months ago
Never buy a Dyson vacumn cleaner in South Africa
If you are reading this NEVER EVER buy a Dyson in South Africa because the after sales service (TudorTech) is BEYOND ABYSMAL. This is my fourth interaction with them and bar one the service is unacceptable. It has been 26 days since I first reported my problem and asked for an assessment. Their service level agreement states that they collect next working day. Well that became next working fortnight - after 8 emails (only one answered), two phone calls (both not resulting in the action promised). My vacumn cleaner was eventually collected - no notice - no reference number and the courier had absolutely no details. As we recognised the courier we handed our vacumn cleaner over. That was TWO WEEKS AGO. Have heard NOTHING. No call. No email. No nothing. I am so desparate that I have had to buy a second vacumn cleaner as my daughters allergies were flaring (and the reason I made such a big investment in a Dyson in the first place. These people have actually brought me to tears and clearly do not care at all. Avoid all Dyon and any products supported by TudorTech like the plague!
0 replies
23 months ago
TudorTech and Dyson after sales service is shocking
If you are reading this NEVER EVER buy a Dyson in South Africa because the after sales service (TudorTech) is BEYOND ABYSMAL. This is my fourth interaction with them and bar one the service is unacceptable. It has been 26 days since I first reported my problem and asked for an assessment. Their service level agreement states that they collect next working day. Well that became next working fortnight - after 8 emails (only one answered), two phone calls (both not resulting in the action promised). My vacumn cleaner was eventually collected - no notice - no reference number and the courier had absolutely no details. As we recognised the courier we handed our vacumn cleaner over. That was TWO WEEKS AGO. Have heard NOTHING. No call. No email. No nothing. I am so desparate that I have had to buy a second vacumn cleaner as my daughters allergies were flaring (and the reason I made such a big investment in a Dyson in the first place. These people have actually brought me to tears and clearly do not care at all. Avoid all Dyon and any products supported by TudorTech like the plague!
53 replies
23 months ago
Never ever buy a Dyson product in South Africa
If you are reading this NEVER EVER buy a Dyson in South Africa because the after sales service (TudorTech) is BEYOND ABYSMAL. This is my fourth interaction with them and bar one the service is unacceptable. It has been 26 days since I first reported my problem and asked for an assessment. Their service level agreement states that they collect next working day. Well that became next working fortnight - after 8 emails (only one answered), two phone calls (both not resulting in the action promised). My vacumn cleaner was eventually collected - no notice - no reference number and the courier had absolutely no details. As we recognised the courier we handed our vacumn cleaner over. That was TWO WEEKS AGO. Have heard NOTHING. No call. No email. No nothing. I am so desparate that I have had to buy a second vacumn cleaner as my daughters allergies were flaring (and the reason I made such a big investment in a Dyson in the first place. These people have actually brought me to tears and clearly do not care at all. Avoid all Dyon and any products supported by TudorTech like the plague!
0 replies
63 months ago
Awesome towing service
My car broke down and could not get into neutral. In no time at all Ele had arranged a specialised tow truck. He called me frequently just to check in and make sure I was OK and I couldn't believe it when the tow truck was there within an hour. What wonderful service - exceeded all my expectations.
56 replies
97 months ago
Completely unreasonable return policy. Made my daughter cry in store!
My daughter received two gifts from Toy Kingdom - valued at over R700. The giver left the price tags on so that we could return if necessary. The gifts were ill-suited so on Sunday, 22 April I made a special trip to the Waterfront store to return the items and select something new in store. I had to wait a while and so my daughter chose a replacement only to be told by the supervisor when she arrived that no returns without a slip were allowed. I understand this enforcement in certain instances but in this instance the boxes were clearly unopened and in perfect condition with Toy Kingdom price tags. I asked to speak to the manager and was told there was no manager working that day (surely Sunday is one of the busiest retail days?!) My daughter burst into tears when I told her she could not have the replacement and not a single staff member showed any empathy. BTW she has also pointed out a Buzz Lightyear toy valued at R1800 as what she wanted for her birthday. So you've already lost that and all my future business. My email to the customer service email address (from your website) on the same day has been unanswered. I cannot below the complete lack of customer service - you have lost a very longstanding and loyal customer. Plus as many other people as I can possible share this story with. Shame on you!
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)