RN
RSA National Movers
Unclaimed Business
RN
RSA National Movers
Unclaimed Business
10 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Transportation & Logistics
#23NPS Score
-100Unlikely
Ranking
#23
in Transportation & Logistics
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|10 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceM
Mariana
1 reviews | Active since Jan 2020
16 Jan 2026, 18:44
This company is a con
This company is a con. They demanded a deposit which we paid. All paperwork looked legit. When we tried to contact them the day before the move there was no response. The day of the move they sent a message via WhatsApp that the truck was broken and offered a refund. We provided the details requested for the refund and that was the last time we were able to make contact. They seem to have disappeared of the face of the earth.
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Mariana
1 reviews | Active since Jan 2020
16 Jan 2026, 18:44
This company is a con
This company is a con. They demanded a deposit which we paid. All paperwork looked legit. When we tried to contact them the day before the move there was no response. The day of the move they sent a message via WhatsApp that the truck was broken and offered a refund. We provided the details requested for the refund and that was the last time we were able to make contact. They seem to have disappeared of the face of the earth.
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leonie P
1 reviews | Active since Jan 2020
11 Aug 2025, 10:06
I got ****med
I'm afraid I was horribly ****med out of a lot of money. Louise Stander from RSA National Movers was very quick to respond to a quote request online. Banking details was sent and a decent discount is offered for payment in full. Occasional communication was kept up from their side but on the booked date of moving no body, no truck, no show. That was the most stressful day of my life and RSA National Movers could not care. They got there money and I'm sure have made promises to a few more customers. I don't know what to do from here legally. Be very careful when booking moving companies. Ask around.
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leonie P
1 reviews | Active since Jan 2020
11 Aug 2025, 10:06
I got ****med
I'm afraid I was horribly ****med out of a lot of money. Louise Stander from RSA National Movers was very quick to respond to a quote request online. Banking details was sent and a decent discount is offered for payment in full. Occasional communication was kept up from their side but on the booked date of moving no body, no truck, no show. That was the most stressful day of my life and RSA National Movers could not care. They got there money and I'm sure have made promises to a few more customers. I don't know what to do from here legally. Be very careful when booking moving companies. Ask around.
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Replies (0)SB
Shireen B
1 reviews | Active since Jan 2020
23 Jul 2025, 15:13
Bad service
I booked for a certain date, 2 days before move they told me they could only do it 2 days later. People moving into my place what was I supposed to do?? Told me I would get a full refund within 30 days, still waiting and no answer. Really bad customer service
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Shireen B
1 reviews | Active since Jan 2020
23 Jul 2025, 15:13
Bad service
I booked for a certain date, 2 days before move they told me they could only do it 2 days later. People moving into my place what was I supposed to do?? Told me I would get a full refund within 30 days, still waiting and no answer. Really bad customer service
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Replies (0)LD
Leigh D
1 reviews | Active since Jan 2020
22 Jul 2025, 11:16
Took My Money, Delivered Nothing – Still No Refund After 3 Months
I had an extremely disappointing and frustrating experience with [Company Name]. They were very eager and professional during the sales stage, pushing me to confirm and pay a 50% deposit on 25 March 2025 for a household move scheduled for 5 April. After I paid, things went downhill rapidly. The collection date was moved multiple times — from the 5th to the 6th, then the 7th, 8th, 9th, 12th and finally the 17th — two days after my required move-out date. Throughout this time, communication became unreliable, and I had to do all the chasing. When I finally gave up and requested a refund, I was told a form would be sent the same day — it only arrived a week later. I submitted all the requested info via email, which was ignored. I later sent the signed refund form on 5 May. Since then, I’ve received no refund, just more missed promises and silence. I’ve followed up on 12 May, 6 June, 9 June, and 23 June, and was even told I’d be paid on 16 June — but it’s now late July, and I’ve received nothing. To date: No service was provided I had to find and pay another provider at the last minute This company has kept my money for over 3 months They have broken every single promise and failed to communicate I’ve now initiated a Small Claims Court case to recover my funds. I cannot in good faith recommend this business to anyone.
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Leigh D
1 reviews | Active since Jan 2020
22 Jul 2025, 11:16
Took My Money, Delivered Nothing – Still No Refund After 3 Months
I had an extremely disappointing and frustrating experience with [Company Name]. They were very eager and professional during the sales stage, pushing me to confirm and pay a 50% deposit on 25 March 2025 for a household move scheduled for 5 April. After I paid, things went downhill rapidly. The collection date was moved multiple times — from the 5th to the 6th, then the 7th, 8th, 9th, 12th and finally the 17th — two days after my required move-out date. Throughout this time, communication became unreliable, and I had to do all the chasing. When I finally gave up and requested a refund, I was told a form would be sent the same day — it only arrived a week later. I submitted all the requested info via email, which was ignored. I later sent the signed refund form on 5 May. Since then, I’ve received no refund, just more missed promises and silence. I’ve followed up on 12 May, 6 June, 9 June, and 23 June, and was even told I’d be paid on 16 June — but it’s now late July, and I’ve received nothing. To date: No service was provided I had to find and pay another provider at the last minute This company has kept my money for over 3 months They have broken every single promise and failed to communicate I’ve now initiated a Small Claims Court case to recover my funds. I cannot in good faith recommend this business to anyone.
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Replies (0)KV
Kara V
1 reviews | Active since Jan 2020
10 Jul 2025, 13:37
Unreliable Moving Company
We had a very disappointing experience with RSA National. They dropped us three times — rescheduling last minute everytime with little communication. What’s worse, we had recommended them to a good friend before our move, and they ended up dropping him twice as well. Totally unreliable. Save yourself the stress and look elsewhere.
Helpful (0)
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Kara V
1 reviews | Active since Jan 2020
10 Jul 2025, 13:37
Unreliable Moving Company
We had a very disappointing experience with RSA National. They dropped us three times — rescheduling last minute everytime with little communication. What’s worse, we had recommended them to a good friend before our move, and they ended up dropping him twice as well. Totally unreliable. Save yourself the stress and look elsewhere.
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Replies (0)LD
Leigh D
1 reviews | Active since Jan 2020
8 Jul 2025, 08:32
Blatantly stole my money and provided no service
RSA National were incredibly responsive in our initial pre-sales interactions (referral from Bark.com). We entered into an agreement on 25/03 and I paid a 50% deposit (they requested full payment and I pushed back). Collection was scheduled for 05/04. Despite repeated assurances (in hindsight probably blatant lies) , the agreed-upon service was not delivered. The pick-up date shifted repeatedly — from 5 April to 6th, then 7th, 8th, 9th, 12th, and finally 17th — which was already two days past my mandatory move-out date. Throughout this period, they failed to provide timely updates and required me to follow up continuously. Eventually I had to arrange another mover for 50% more than the quoted price because of my emergency timeframe (forced by RSA National's lack of service). On being informed of further delays due to "vehicle repairs" over the long weekend, I formally cancelled the service and requested a full refund. I was assured a refund form would be sent the same day. This form only arrived a week later, and despite having sent the necessary details by email (which were ignored), I completed and returned the signed form on 50/5. . Since then, despite repeated follow-ups on 12/5, 6/6, 9/6, 23/6 and a final letter of demand on 26/6, I have not received the refund. They have failed to honour multiple payment timelines promised, including the 30-day turnaround and a “payment run” on 16 June 2025.
Helpful (0)
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Leigh D
1 reviews | Active since Jan 2020
8 Jul 2025, 08:32
Blatantly stole my money and provided no service
RSA National were incredibly responsive in our initial pre-sales interactions (referral from Bark.com). We entered into an agreement on 25/03 and I paid a 50% deposit (they requested full payment and I pushed back). Collection was scheduled for 05/04. Despite repeated assurances (in hindsight probably blatant lies) , the agreed-upon service was not delivered. The pick-up date shifted repeatedly — from 5 April to 6th, then 7th, 8th, 9th, 12th, and finally 17th — which was already two days past my mandatory move-out date. Throughout this period, they failed to provide timely updates and required me to follow up continuously. Eventually I had to arrange another mover for 50% more than the quoted price because of my emergency timeframe (forced by RSA National's lack of service). On being informed of further delays due to "vehicle repairs" over the long weekend, I formally cancelled the service and requested a full refund. I was assured a refund form would be sent the same day. This form only arrived a week later, and despite having sent the necessary details by email (which were ignored), I completed and returned the signed form on 50/5. . Since then, despite repeated follow-ups on 12/5, 6/6, 9/6, 23/6 and a final letter of demand on 26/6, I have not received the refund. They have failed to honour multiple payment timelines promised, including the 30-day turnaround and a “payment run” on 16 June 2025.
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Replies (0)TG
Theo G
1 reviews | Active since Jan 2020
6 Jul 2025, 09:12
**** **** ****!!!
Now i can not evan get hold of their office number, or the person i was talking to, they also don't respond on my emails, they don't answer if i call or phone from another phone. Absolute ****!!! They took my money, they have not delivered any service. Incredibly disappointed to see there are companies out there like this! I just want my money back!!!
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Theo G
1 reviews | Active since Jan 2020
6 Jul 2025, 09:12
**** **** ****!!!
Now i can not evan get hold of their office number, or the person i was talking to, they also don't respond on my emails, they don't answer if i call or phone from another phone. Absolute ****!!! They took my money, they have not delivered any service. Incredibly disappointed to see there are companies out there like this! I just want my money back!!!
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Replies (0)TG
Theo G
1 reviews | Active since Jan 2020
2 Jul 2025, 17:13
****mers!!
I had the absolute WORST experience with these people!! I payed and booked them a month in advance to move my things. I then got a close friend of mine to use them as well, the day he had to move, they dropped him twice, i phoned the person on the WhatsApp line, never, up until today never could get hold of them on a call, but anyway, i sent a message to ask if it will happen to me when i move, they asured me it was a once in a blue moon thing, i accepted it, i mean things happen. Then a day before i had to move, they told me they can not move me due to bad weather, which was a lie, then they said they will move me Tuesday instead of the passed Saturday, monday there was an excuse, was moved to Wednesday, and thereafter it was just a complete mess!! I tried phoning numerous times, no answer, i never could get hold of the WhatsApp or landline, and evan a week later, my stuff was never moved, or no refund! This was the absolute worst x4 experience i have ever gone trough! No communication and absolutely just pathetic!!!
Helpful (0)
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Theo G
1 reviews | Active since Jan 2020
2 Jul 2025, 17:13
****mers!!
I had the absolute WORST experience with these people!! I payed and booked them a month in advance to move my things. I then got a close friend of mine to use them as well, the day he had to move, they dropped him twice, i phoned the person on the WhatsApp line, never, up until today never could get hold of them on a call, but anyway, i sent a message to ask if it will happen to me when i move, they asured me it was a once in a blue moon thing, i accepted it, i mean things happen. Then a day before i had to move, they told me they can not move me due to bad weather, which was a lie, then they said they will move me Tuesday instead of the passed Saturday, monday there was an excuse, was moved to Wednesday, and thereafter it was just a complete mess!! I tried phoning numerous times, no answer, i never could get hold of the WhatsApp or landline, and evan a week later, my stuff was never moved, or no refund! This was the absolute worst x4 experience i have ever gone trough! No communication and absolutely just pathetic!!!
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