Took My Money, Delivered Nothing – Still No Refund After 3 Months

I had an extremely disappointing and frustrating experience with [Company Name].

They were very eager and professional during the sales stage, pushing me to confirm and pay a 50% deposit on 25 March 2025 for a household move scheduled for 5 April. After I paid, things went downhill rapidly. The collection date was moved multiple times — from the 5th to the 6th, then the 7th, 8th, 9th, 12th and finally the 17th — two days after my required move-out date.

Throughout this time, communication became unreliable, and I had to do all the chasing. When I finally gave up and requested a refund, I was told a form would be sent the same day — it only arrived a week later. I submitted all the requested info via email, which was ignored. I later sent the signed refund form on 5 May.

Since then, I’ve received no refund, just more missed promises and silence. I’ve followed up on 12 May, 6 June, 9 June, and 23 June, and was even told I’d be paid on 16 June — but it’s now late July, and I’ve received nothing.

To date:

No service was provided

I had to find and pay another provider at the last minute

This company has kept my money for over 3 months

They have broken every single promise and failed to communicate

I’ve now initiated a Small Claims Court case to recover my funds. I cannot in good faith recommend this business to anyone.