Bad service

I sent all the documents 18 November for changing banking details and changing my phone number which I felt was silly since I had to do an affidavi to state that. Never in my life did any company requested an affidavit for changing phone number even though I could give them my old number.

Changes still not made.

I did follow up on the 28th and still no feedback or change.

incident 2383241 / WW00207371 AC Botha 5506210067089 was the first log and the 2nd 2392935.

How long is this going to take?