Disappointed RSA Retail bonds

I am writing to follow up on my previous query (Incident #2444414 logged on 4 February 2026), for which I have not yet received any response.

I am extremely concerned about an amount of R4 000 that appears to be missing from my RSA Retail Savings Bond account, and I request an urgent clarification.

Below is a clear timeline of events for ease of reference:

• On 17 December 2025, I did a rol***** on my RSA Retail Bond. • My Top-Up Savings was due to mature on 26 January 2026. • On 24 December 2025, before the rol***** and maturity, I deposited an additional R4 000 into the account. • On 27 January 2026, I received a statement reflecting that the R4 000 deposit was successfully credited to my account. • However, when I check my account now, the R4 000 is no longer reflected.

Before the rol***** took place, the R4 000 was clearly visible in my account, and I have not received any communication explaining why this amount is no longer showing.

I also contacted your call centre yesterday, where I was advised that I would be called back. Unfortunately, no feedback has been provided.

I therefore request a detailed written explanation of what happened to the R4 000 deposit and confirmation of whether it was app****, moved, or reversed during the rol***** and maturity process.

I trust this matter will be treated with urgency, as it involves my personal savings.

I look forward to your prompt response