RSA Search - Unacceptable Service

Since I have joined RSA Search in 2018 I have experienced problems with this company. They don't adhere to what the customer is requesting, they deduct money from my account on the incorrect dates of the month. They do not respond to my emails and telephone calls. I have requested Danie for the Directors email response!! I have phoned yesterday to speak to one of the Directors and the reception lady said the are all in a meeting she will get the Director to call me back, I am STILL waiting for the call. I am running a bed and breakfast - My place is on their website as self-catering, this is unacceptable!!! Since 2018 I did not even get any response from the RSA Search website, is this site really working.