LJ
Leon Jansen van Vuuren
Active since Mar 2009
6
Reviews
0
Industries
Reviews
6 reviews5 months ago
Vitality unsatisfied services and support
Firstly they never answer their phone and you sit on hold forever, Secondly they don't provide an email address you can send queries to that will respond. Thirdly the chatbot is useless. This is the most frustrating experience ever. All I want is to talk to somebody. My Vitality was cancelled on the 27th of October 2025 only after I have requested it via email already on the 2nd of October 2025. Cancellation of your Vitality membership - Mr L Jansen Van Vuuren (5009042502) -MailRef#3660814235#- Your Discovery Vitality membership has been cancelled Your Discovery Vitality membership will end as of 2025/10/31. The keep on trying to deduct the outstanding money from my account and thus my debit order for my medical aid keeps on bouncing. Bank charges me R130 per bounced debit order. Will this be refunded x 2?
0 replies
38 months ago
MTN bad services and taking money for contracts I have not signed nor agreed on.
Good morning, Lwazi. Hope you are well today. Your previous communication bear’s reference. I have not received any further communication from MTN nor your office since the 19th of February 2023. Please see email communications to MTN complaints dated 2023.02.08 for your reference: To whom it may concern, Please see my emails below send to customercare@mtn.co.za. I have not received any reply on my complaints thus far and I need to report this matter as they are taking money without me signing any contract and I did not receive any sim card for the mentioned number. MTN needs to refund me asap. Your cooperation in this regard will be highly appreciated. Warm Regards Johan Louwrens 0836284323 From: johan <johan@ibma.co.za> Sent: Friday, 03 February 2023 08:29 To: 'customercare@mtn.co.za' <customercare@mtn.co.za> Subject: RE: MTN Statement & Tax Invoice: *******1956 Good morning, Carmen, Trust you well, PLREASE inform me what is happening with my request, YOU DON’T reply is this the way all customers from MTN gets treated? I do expect feedback as soon as possible. YOUR CO OPERATION WOULD BE HIGHLY APPRICAITED. Thank you . Regards Johan From: johan <johan@ibma.co.za> Sent: Tuesday, 24 January 2023 13:03 To: 'customercare@mtn.co.za' <customercare@mtn.co.za> Subject: RE: MTN Statement & Tax Invoice: *******1956 Good afternoon Carmen, Thank you for your reply Please cancel from immediate effect as I never gave permission to renew contract no: 27810411050 Please inform me as to when this contract can be cancelled. And when can I be refunded. Hope to hear from you soon. If not the following process from my side 1. Hello Petrer 2. NCA Act 3. CPA Act 4. Ombuds man Thank you Regards From: customercare <customercare@mtn.co.za> Sent: Tuesday, 24 January 2023 07:57 To: johan <johan@ibma.co.za> Subject: Re: MTN Statement & Tax Invoice: *******1956 Yello Johan, Thank you for emailing Customer Care. Apologies for the delayed response. Kindly be advised that on 27810411050 you are on a month to month contract and the discounts you received within the contract term no longer applies. Please see attached invoice with a breakdown of the billing. We trust that you find the above in order. Warm Regards, Carmen Wentzel From: johan@ibma.co.za Sent: Monday, January 23, 2023 2:27 PM To: customercare@mtn.co.za Subject: RE: MTN Statement & Tax Invoice: *******1956 ________________________________________ See my comments in red. Thank you From: customercare <customercare@mtn.co.za> Sent: Monday, 23 January 2023 13:14 To: johan <johan@ibma.co.za> Subject: Re: MTN Statement & Tax Invoice: *******1956 Yello Sir / Madam, Thank you for your mail. To process the request and for security reasons, please confirm the following: -· MTN Pin:· Cant remember don’t use pin every day Pensioner??????? ID Number:· 5905025119087 Postal / Residential Address:· 41 Seestrand Way Beachview Port Elizabeth Work Telephone Number / Email address:· No Work no. e mail ;johan@ibma.co.za Bank Name / Type of account: SBSA Current Kindly note that your account details are on our system but as a security measure : BA 113991956 we need have to you verify them before we can assist you on your account as per company policy. If you do not feel comfortable supplying us with the information, please do not hesitate to call 135 free from an MTN sim card or 083135 from a land line or another network to assist telephonically. Kind Regards Boitumelo Phakedi From: johan@ibma.co.za Sent: Monday, January 23, 2023 9:46 AM To: customercare@mtn.co.za Subject: RE: MTN Statement & Tax Invoice: *******1956 Good morning , To Whom it may concern: My cell :0836284323 Package Silver sky. Pensioner • I did apply when my contract expired to no contract my option was Silver sky, atR523. P.m. • The last few months my account we up R1 899. per month • I did phone MTN on 19 Jan2023 spoke to an operator and enquire why is my account so high she informs me that MTN upgraded my ****le sim card, on a no.0810411050 .I ask who gave MTN permission to upgrade. I am paying for a ****le sim card which is not in my possession? • I want the prove where I Sign a contract. Plus, who sign for delivery receiving the sin card? I do demand the following: • I Want my account to be Credited with the monies I had to pay additional on 0810411050. ASAP • If no response by Thursday, I will report this as FRAUD and Going to report MTN to NCA & CPA. • Also report to the Ombudsman Your Co- operation would be highly appreciated. Thank you Regards Johan Your cooperation in this regard will be highly appreciated and feedback is awaited. Regards Johan Louwrens 0836284323 From: Lwazi Myeza <LMyeza@icasa.org.za> Sent: Sunday, 19 February 2023 20:11 To: Johan Louwrens <johan@ibma.co.za> Subject: ICASA Complaint Escalated to Licensee ICASA:0096076 Dear Johan Louwrens ICASA Complaint Reference: ECP014328/22. Your complaint has been escalated to MTN for investigation, we will update you upon receipt of their response. We will inform you of the response. Yours sincerely Lwazi Myeza Consumer Affairs Independent Communications Authority of South Africa (ICASA) Email Address: consumer@icasa.org.za Phone Number: +27125683399
0 replies
68 months ago
Unsatisfied customer regarding online and phone support
I have issues on the website with my employer links, whenever I phone nobody answer the phone its automated and then just cut off. I have send several email for website online assistance and still no reply
0 replies
72 months ago
Unsatisfied application via Standard Bank app
I have applied for a credit card online on my banking app about a week and a half back and it gave me problems and it said I need to go into the branch, with the COVID-19 we are not allowed to and our branch at Baywest Mall is closed. I have received an sms asking if I am still interested in the application and I have replied YES. Since then Nobody has phoned nor communicated with me via email. May I please get assistance. Regards Leon Jansen van Vuuren 0664078394 fires007@live.com
210 replies
84 months ago
RSA Search - Unacceptable Service
Since I have joined RSA Search in 2018 I have experienced problems with this company. They don't adhere to what the customer is requesting, they deduct money from my account on the incorrect dates of the month. They do not respond to my emails and telephone calls. I have requested Danie for the Directors email response!! I have phoned yesterday to speak to one of the Directors and the reception lady said the are all in a meeting she will get the Director to call me back, I am STILL waiting for the call. I am running a bed and breakfast - My place is on their website as self-catering, this is unacceptable!!! Since 2018 I did not even get any response from the RSA Search website, is this site really working.
0 replies
106 months ago
Progress on pension payout: Leon Jansen van Vuuren: 96491456: 12816175: 6608245007087
<p>My files was send to GEPF/GPAA on the 3rd of May 2017 after I have resigned in March 2017 from the Department of Correctional services. Every time I have phoned I was told that everthing is in order. Its now the 11th of August and I am still waiting for my payout.</p> <p>The response is all the same , look like it is copied and paste all the time.</p> <p>Dear Sir/Madam<br /> <br />Reference No: Mar33/CP ********** 1<br /> <br />GPAA SECURE<br /> <br />Thank you for contacting GPAA.<br /> <br />Please accept our apologies for the late response. <br /> <br />With reference to the email below,please be advised that the enquiry is currently in process.Unfortunately we do not have the finalisation date.<br /> <br /> The 60 day turnaround time is gone past and I was told that for every day after this I will be paid interest as they are taking there time.</p>
0 replies
Review Distribution
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1 Star
6 (100%)