RSA / GBS solar Electric not refunding Customers

RSA Solar has an online shopping platform which I would not advise. I found them while shopping for better priced solar goods but should have realized the Company is not legitimate or works in a professional manner at all.

I purchased Gel Batteries from the company and ticked the flat rate delivery as I believed that this meant that the delivery was inclusive as there was no additional charges that came up.

After not receiving my batteries as expected, I contacted the owners directly and the conversation was more about the Supplier not listening to what I was requested or needed and (Peter) the supplier insisted that I needed to pay an additional R 400 for delivery or needed to fetch the batteries.

I refused and demanded a refund from the Supplier as I was expecting a delivery to be inclusive.

The Supplier after being very incoherent or helpful eventually agreed to a refund and stated that it would be paid within 3 working days.

The supplier has only paid R 7000 of my outstanding R1988.00 and stated he would pay another R 5000.00 on the same day but this has never come to pass.

The supplier has promised daily for 2 weeks that the outstanding amount would be repaid and has still not honored their word.

My advice is to rather utilize other legitimate suppliers who operate as a Quality business and don't act as what scammers and problem businesses would.

These individuals literally run their business like a private play pen with no intent to honor the customer's needs.