Rubicon and the stories from 'NIKS'

One must be totally insane to get your car fixed by Rubicon Krugersdorp. For the second time in 3 years they messed up the electronics of the car. When the vehicle is 'fixed' and ready for collection nothing works: central door locking failure, indicators not working, dashboard lights are a Christmas tree. It takes so far nearly 6 months to fix. For such a large auto body repair, they don't even have an auto electrician on board. The finishing is bad, very bad, using second hand or generic parts (the miror is badly assembled making a horrible sound when driving, had to put silicone in the gab to get rid of the loud sound). The computer box was messed up, they put a second hand in and that one went bonkers as one cannot just put a box in from another vehicle without properly programming it. So we went to Ford ourselves for a diagnostic where obviously they had the same conclusion as I have (I am an eletronics engineer). Then they got another computer box, for a petrol vehicle, not a diesel and it goes on and on for months. I don't even understand why Outsurance still wants to deal with these clowns. Oh, and then one of the manager passed away, they had no (and I mean NO) idea what is going on adding another two months to the circus. And meantime we found out that we are not the only clients with complaints having electronic issues after a repair (actually busy collecting all the complaints from other people and will reveal it to the world). Outsurance, I know it work on your hips too now dealing with Rubicon but why oh why still deal with them??? Time to sack them please as your reputation is on the line too. Conclusion: Rubicon are panel beaters, not qualified mechanics or electronic specialist. If your client is important to you as you say, you don't let people phone every day (Nick aka NIKS) and never return a call and when we get hold of NIKS we only hear lie after lie after lie. I will never put a foot in that amateur garage again, even willing to change insurance to avoid working with a circus like this!