Monies paid and no inverter in sight

I have paid for an inverter that Rubicon Port Elizabeth said they had in stock. On arrival they then told me there was now no stock but they would order from East London and it would be here Monday at the latest, it was now Thursday. I expressed that there was urgency and hence me choosing the model they said they had in Port Elizabeth

On Monday I called and emailed to try find out what was happening and was informed on the phone that my inverter had arrived and they were just registering the serial numbers before I could collect. They would "contact me for collection"

It is now Tuesday and I am now told that in fact they have only just processed my procurement order and hopefully it would be here Wednesday. This, I am told was due to unforseen circumstances.

When questioned why I was told my order was here on Monday but now its no longer here I was told that was actually someone elses order and not mine.

So long story short they have accepted my money on the understanding that it was urgent hence me ordering the unit they said they had in stock, and then it seems did nothing more about that order for another 5 days.

So here I sit out of pocket and still no inverter in sight.

would strongly advise against using this company if there is any timeframe that you need to be followed.