Rubicon Renewables & Automation
Claimed Business
Rubicon Renewables & Automation
Claimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Rubicon Renewables & Automation
Rubicon Renewables & Automation has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Rubicon Renewables & Automation across 11 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Firoz B
1 reviews | Active since Jan 2020
14 Oct 2025, 11:32
Don't buy from Rubicon, No support or spares after 2 and a half years on your product.
I'm very disappointed in this company. When my installer recommended a Synapse inverter to me, I initially requested him to not supply me with a fly-by-night inverter brand. But he said it was fully backed by Rubicon, a well-established business. 2 and a half years later, my inverter stopped working. The installer booked it in for repairs at Rubicon. After 10 working days of trying to get any progress updates, the technician finally phoned the installer to tell him that he needs to pay around R1000 just to look at the inverter, for which they do not keep spares for. They will most probably have to import them, which will make it "uneconomical" to repair. He further says that it will be better to buy a new one. I probably spent R20k on the 7.2KVa inverter at the height of the load-shedding, only to hear this "reputable" and "established" company does not keep spares on a model that is just 2.5 years old, and are not really willing to help. Their solution is just buy another. Very, very disappointing indeed, South African Government type of service.
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Firoz B
1 reviews | Active since Jan 2020
14 Oct 2025, 11:32
Don't buy from Rubicon, No support or spares after 2 and a half years on your product.
I'm very disappointed in this company. When my installer recommended a Synapse inverter to me, I initially requested him to not supply me with a fly-by-night inverter brand. But he said it was fully backed by Rubicon, a well-established business. 2 and a half years later, my inverter stopped working. The installer booked it in for repairs at Rubicon. After 10 working days of trying to get any progress updates, the technician finally phoned the installer to tell him that he needs to pay around R1000 just to look at the inverter, for which they do not keep spares for. They will most probably have to import them, which will make it "uneconomical" to repair. He further says that it will be better to buy a new one. I probably spent R20k on the 7.2KVa inverter at the height of the load-shedding, only to hear this "reputable" and "established" company does not keep spares on a model that is just 2.5 years old, and are not really willing to help. Their solution is just buy another. Very, very disappointing indeed, South African Government type of service.
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Raymond R
1 reviews | Active since Jan 2020
31 Jul 2024, 16:02
Review of Synapse S6 Ultra Inverter Purchase and Support Experience
On May 24, 2024, I purchased a Synapse S6 Ultra (a rebranded Solis inverter) from Rubicon to replace a malfunctioning Mecer inverter. Following installation, the new inverter consistently shut down and displayed fault indications whenever a load was connected. My home is entirely off-grid, so this issue was particularly disruptive. After enduring a prolonged and inefficient troubleshooting process with a technician visiting my home, I requested that the technician take the inverter to their warehouse for testing. Upon inspection, it was confirmed that the unit was defective. The technician replaced the faulty inverter with another unit, which, although used, was believed to be functional. Unfortunately, the replacement unit presented additional issues, including an inadequately documented manual, generator input malfunctions, and failure to operate as a UPS. I sought further assistance from another technician and subsequently contacted Solis support directly. Solis remotely flashed the inverter with an off-grid software version, but the issues persisted. Despite their instructions to wire the generator to the grid input and adjust the grid-code parameter, the inverter continued to shut down with frequency alarms. After a month of ongoing issues and ineffective support from both Rubicon and Solis, I experienced damage to my CCTV DVR and a Sonoff switch due to the inverter's malfunction. I requested compensation from Solis for these damages but have yet to receive a response. On the morning of July 22, 2024, I discovered that my system had failed to shut down due to overdischarge, leaving my batteries at a dangerously low 4% charge. I restarted the system the following morning, but Solis support has yet to address these persistent issues and the system still ignores the set overdischarge shutdown parameter. Despite repeated assurances of senior support, Solis failed to contact me, prompting me to seek a refund from Rubicon on July 29, 2024. I expressed my dissatisfaction with continued support attempts and requested a refund so that I could order a Deye inverter from an alternative supplier. Rubicon indicated they would consult with Solis and follow up, but I remain frustrated as they have not provided a definitive response. On July 31, 2024, a technician contacted me via WhatsApp for my Solis support ticket number, despite my previous request to stop further support and process my refund. After no response from Rubicon regarding the refund, I contacted them again, only to be told they were still awaiting Solis's input. The salesperson promised a resolution by the end of the day, but I have yet to receive any feedback. In summary, I am deeply dissatisfied with the support provided by both Solis and Rubicon. The continuous delays and ineffective assistance have left me without a functional inverter and caused significant inconvenience. I urge Rubicon and Solis to expedite the refund process so I can procure a suitable replacement inverter and restore reliable power to my home.
Helpful (0)
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Raymond R
1 reviews | Active since Jan 2020
31 Jul 2024, 16:02
Review of Synapse S6 Ultra Inverter Purchase and Support Experience
On May 24, 2024, I purchased a Synapse S6 Ultra (a rebranded Solis inverter) from Rubicon to replace a malfunctioning Mecer inverter. Following installation, the new inverter consistently shut down and displayed fault indications whenever a load was connected. My home is entirely off-grid, so this issue was particularly disruptive. After enduring a prolonged and inefficient troubleshooting process with a technician visiting my home, I requested that the technician take the inverter to their warehouse for testing. Upon inspection, it was confirmed that the unit was defective. The technician replaced the faulty inverter with another unit, which, although used, was believed to be functional. Unfortunately, the replacement unit presented additional issues, including an inadequately documented manual, generator input malfunctions, and failure to operate as a UPS. I sought further assistance from another technician and subsequently contacted Solis support directly. Solis remotely flashed the inverter with an off-grid software version, but the issues persisted. Despite their instructions to wire the generator to the grid input and adjust the grid-code parameter, the inverter continued to shut down with frequency alarms. After a month of ongoing issues and ineffective support from both Rubicon and Solis, I experienced damage to my CCTV DVR and a Sonoff switch due to the inverter's malfunction. I requested compensation from Solis for these damages but have yet to receive a response. On the morning of July 22, 2024, I discovered that my system had failed to shut down due to overdischarge, leaving my batteries at a dangerously low 4% charge. I restarted the system the following morning, but Solis support has yet to address these persistent issues and the system still ignores the set overdischarge shutdown parameter. Despite repeated assurances of senior support, Solis failed to contact me, prompting me to seek a refund from Rubicon on July 29, 2024. I expressed my dissatisfaction with continued support attempts and requested a refund so that I could order a Deye inverter from an alternative supplier. Rubicon indicated they would consult with Solis and follow up, but I remain frustrated as they have not provided a definitive response. On July 31, 2024, a technician contacted me via WhatsApp for my Solis support ticket number, despite my previous request to stop further support and process my refund. After no response from Rubicon regarding the refund, I contacted them again, only to be told they were still awaiting Solis's input. The salesperson promised a resolution by the end of the day, but I have yet to receive any feedback. In summary, I am deeply dissatisfied with the support provided by both Solis and Rubicon. The continuous delays and ineffective assistance have left me without a functional inverter and caused significant inconvenience. I urge Rubicon and Solis to expedite the refund process so I can procure a suitable replacement inverter and restore reliable power to my home.
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Replies (0)CF
Chris F
1 reviews | Active since Jan 2020
16 May 2024, 10:49
Refund of a credit not possible after a year
I have a credit with Rubicon for over a year now. I have asked for a refund over a year ago. I drove to Rubicon with the card I used to pay with and they refused a refund. They then asked for documents like proof of bank account of the same account and I send that. Then when I asked again after a year they needed more documentation. I send it again but still no refund. Most of the time that I phone I don't even get through to the accounts department. I leave a message and then no reply. Even escalating it to the operational manager who is now ignoring my calls.
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Chris F
1 reviews | Active since Jan 2020
16 May 2024, 10:49
Refund of a credit not possible after a year
I have a credit with Rubicon for over a year now. I have asked for a refund over a year ago. I drove to Rubicon with the card I used to pay with and they refused a refund. They then asked for documents like proof of bank account of the same account and I send that. Then when I asked again after a year they needed more documentation. I send it again but still no refund. Most of the time that I phone I don't even get through to the accounts department. I leave a message and then no reply. Even escalating it to the operational manager who is now ignoring my calls.
0
Replies (0)RR
SS
Simon S
1 reviews | Active since Jan 2020
5 Jul 2022, 09:30
Monies paid and no inverter in sight
I have paid for an inverter that Rubicon Port Elizabeth said they had in stock. On arrival they then told me there was now no stock but they would order from East London and it would be here Monday at the latest, it was now Thursday. I expressed that there was urgency and hence me choosing the model they said they had in Port Elizabeth On Monday I called and emailed to try find out what was happening and was informed on the phone that my inverter had arrived and they were just registering the serial numbers before I could collect. They would "contact me for collection" It is now Tuesday and I am now told that in fact they have only just processed my procurement order and hopefully it would be here Wednesday. This, I am told was due to unforseen circumstances. When questioned why I was told my order was here on Monday but now its no longer here I was told that was actually someone elses order and not mine. So long story short they have accepted my money on the understanding that it was urgent hence me ordering the unit they said they had in stock, and then it seems did nothing more about that order for another 5 days. So here I sit out of pocket and still no inverter in sight. would strongly advise against using this company if there is any timeframe that you need to be followed.
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Simon S
1 reviews | Active since Jan 2020
5 Jul 2022, 09:30
Monies paid and no inverter in sight
I have paid for an inverter that Rubicon Port Elizabeth said they had in stock. On arrival they then told me there was now no stock but they would order from East London and it would be here Monday at the latest, it was now Thursday. I expressed that there was urgency and hence me choosing the model they said they had in Port Elizabeth On Monday I called and emailed to try find out what was happening and was informed on the phone that my inverter had arrived and they were just registering the serial numbers before I could collect. They would "contact me for collection" It is now Tuesday and I am now told that in fact they have only just processed my procurement order and hopefully it would be here Wednesday. This, I am told was due to unforseen circumstances. When questioned why I was told my order was here on Monday but now its no longer here I was told that was actually someone elses order and not mine. So long story short they have accepted my money on the understanding that it was urgent hence me ordering the unit they said they had in stock, and then it seems did nothing more about that order for another 5 days. So here I sit out of pocket and still no inverter in sight. would strongly advise against using this company if there is any timeframe that you need to be followed.
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Replies (0)CB
Corne B
1 reviews | Active since Jan 2020
20 Jan 2022, 13:24
Can't complain about service if there is none !
After trying to register with Rubicon in November 2021 I have had no feedback from them, then I decided to check Hellopeter and it seems I'm not alone. Seeing that others are struggling with after sales service as well, I think its best I steer clear from these guys. Thanks to Hellopeter and the people who post reviews, I will gladly find another Solar Supplier.
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Corne B
1 reviews | Active since Jan 2020
20 Jan 2022, 13:24
Can't complain about service if there is none !
After trying to register with Rubicon in November 2021 I have had no feedback from them, then I decided to check Hellopeter and it seems I'm not alone. Seeing that others are struggling with after sales service as well, I think its best I steer clear from these guys. Thanks to Hellopeter and the people who post reviews, I will gladly find another Solar Supplier.
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Replies (0)KS
Kai S
1 reviews | Active since Jan 2020
6 May 2021, 12:51
Shocking service!
We applied for an account with Rubicon 3-4 months ago and still haven't heard back from them regarding the status of our account. They always have excuses, i.e. the person who dealt with our app left or they blame oversight. Really, really ridiculous.
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Kai S
1 reviews | Active since Jan 2020
6 May 2021, 12:51
Shocking service!
We applied for an account with Rubicon 3-4 months ago and still haven't heard back from them regarding the status of our account. They always have excuses, i.e. the person who dealt with our app left or they blame oversight. Really, really ridiculous.
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Replies (0)AV
Angelique V
1 reviews | Active since Jan 2020
5 May 2021, 09:56
Non existent aftersales
I strongly advise any solar company looking for a reputable supplier to think twice before considering buying from Rubicon, their aftersales service is non existent and feedback on faulty stock even more so. I have been waiting for over 6 weeks for feedback on faulty stock sent back with no prevail. Even after numerous phone calls nothing. Friendly warning against them.
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Angelique V
1 reviews | Active since Jan 2020
5 May 2021, 09:56
Non existent aftersales
I strongly advise any solar company looking for a reputable supplier to think twice before considering buying from Rubicon, their aftersales service is non existent and feedback on faulty stock even more so. I have been waiting for over 6 weeks for feedback on faulty stock sent back with no prevail. Even after numerous phone calls nothing. Friendly warning against them.
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