RR
Raymond R
Active since Nov 2017
8
Reviews
0
Industries
Reviews
8 reviews6 months ago
Yoink ****??!
Placed an order on the 23r of July, checked in via email on the 10th of September with a response stating the stock is delayed, followed up again on the 22nd with a response of "I am following up with dispatch on this order and will revert back on info received.", haven't hear back ever since. 27 October - I login to their website to check up on the order status and to find a th****** on top of the site without any functionality making me wonder, so I load up the inspector and find that the website background is a static image of what the website used to be!
0 replies
21 months ago
Review of Synapse S6 Ultra Inverter Purchase and Support Experience
On May 24, 2024, I purchased a Synapse S6 Ultra (a rebranded Solis inverter) from Rubicon to replace a malfunctioning Mecer inverter. Following installation, the new inverter consistently shut down and displayed fault indications whenever a load was connected. My home is entirely off-grid, so this issue was particularly disruptive. After enduring a prolonged and inefficient troubleshooting process with a technician visiting my home, I requested that the technician take the inverter to their warehouse for testing. Upon inspection, it was confirmed that the unit was defective. The technician replaced the faulty inverter with another unit, which, although used, was believed to be functional. Unfortunately, the replacement unit presented additional issues, including an inadequately documented manual, generator input malfunctions, and failure to operate as a UPS. I sought further assistance from another technician and subsequently contacted Solis support directly. Solis remotely flashed the inverter with an off-grid software version, but the issues persisted. Despite their instructions to wire the generator to the grid input and adjust the grid-code parameter, the inverter continued to shut down with frequency alarms. After a month of ongoing issues and ineffective support from both Rubicon and Solis, I experienced damage to my CCTV DVR and a Sonoff switch due to the inverter's malfunction. I requested compensation from Solis for these damages but have yet to receive a response. On the morning of July 22, 2024, I discovered that my system had failed to shut down due to overdischarge, leaving my batteries at a dangerously low 4% charge. I restarted the system the following morning, but Solis support has yet to address these persistent issues and the system still ignores the set overdischarge shutdown parameter. Despite repeated assurances of senior support, Solis failed to contact me, prompting me to seek a refund from Rubicon on July 29, 2024. I expressed my dissatisfaction with continued support attempts and requested a refund so that I could order a Deye inverter from an alternative supplier. Rubicon indicated they would consult with Solis and follow up, but I remain frustrated as they have not provided a definitive response. On July 31, 2024, a technician contacted me via WhatsApp for my Solis support ticket number, despite my previous request to stop further support and process my refund. After no response from Rubicon regarding the refund, I contacted them again, only to be told they were still awaiting Solis's input. The salesperson promised a resolution by the end of the day, but I have yet to receive any feedback. In summary, I am deeply dissatisfied with the support provided by both Solis and Rubicon. The continuous delays and ineffective assistance have left me without a functional inverter and caused significant inconvenience. I urge Rubicon and Solis to expedite the refund process so I can procure a suitable replacement inverter and restore reliable power to my home.
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59 months ago
Haval East London
On the 30th September 2020 I purchased my VW polo 1.6 2011 vehicle, on the 7th of October 2020, I sent the sales lady a WhatsApp asking if I could bring the car in due to a noise coming from the air-con, my exhaust manifold blowing, the engine misfiring and the air-con noise, she agreed that I can bring the car to be checked, they fixed the exhaust manifold but the car was still misfiring and air-con still making a noise. On the 14th October 2020, I complained again that the car was still misfiring and has the air-con noise, took the car back to them on the 15th October 2020 and was told that there was nothing wrong with the vehicle. I then decided to wait till my service was due, had the car serviced and the issues persisted. I complained to Haval once again on the 4th January 2021 and took it back to them on the 5th January 2021 and they once again told me that nothing was wrong. I then left it and it had become worse overtime. Last month I then took it back another time and told them to climb into the car with me so I could show them the issue, Ian Mackinnon, the person I was dealing with didn't see the issue, I then asked for someone else (Matt Niemand) to climb in to have a look and straight away he could see an issue. Matt then advised me to take the car to Legend Motors to have it checked by them. After leaving the vehicle with them, they found that one of the cylinders head gasket was blown and this causing the misfire. Haval is refusing to take responsibility for the issues that the vehicle had before I purchased it and are making up stories.
0 replies
69 months ago
DO NOT BUY FROM THISISSHAZIA.COM
<div>Do not purchase from this site! I placed my order on the 29th of June, it is now the 29th of August, after phoning and sending so many SMS's, I keep getting different excuses! I was told last week that my order would be delivered by the latest Friday (yesterday). My order has not even been sent out yet. </div>
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90 months ago
Rain does not respond or correspond to their T&C's and FAQ
Rain is not corresponding to their own terms & conditions nor their frequently asked questions. They state that they do NOT throttle their customers but in fact they do as one of the employers confirmed that they do and I have a SOLID speed of 10Mbps for over 24 hours. Whenever speaking to them via any chat, email or phone, I just get the response , "Rain does not throttle customers". It has been over a month now requesting that a manager call me and every time they refuse to call me and tell me that there is no manager on the floor. I keep getting disgusting service from the staff behind the chat and are extremely rude to me. Faults are escalated and then closed unilaterally without feedback from the client every time I have had a problem. This results in multiple escalations that never get attended too.
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93 months ago
Beware, rain mobile takes more than 4 weeks to do a sim swap
I have waited to receive my replacement sim cards for over 3 weeks after battling to get them, I had to request 3 times before they finally got delivered to me. I am now waiting another week for the sim swap to take place. When I requested the replacement sims, I was not even told to get back to them to request the sims be swapped and would have waited even longer if I didn't check with them. I am still waiting a week later for the sim swap to take place and was promised last week that everything would be sorted, nothing has been done. I have contacted them every single day since requesting the sim swap and keep getting the exact same response, "Unfortunately, we are still waiting for the feedback on our side. " Really??? How does it take weeks to do a simple sim swap than getting a completely new sim card that takes less than 24 hours to activate?
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95 months ago
Disgusting customer service and no unrestricted APN
Rain is absolutely pathetic when I comes to service and a bit on the network side as well. I first ordered 3 sims, all 3 sims got delivered but only two got activated after 24 hours. I spoke to them on Facebook about the one sim not working and told me that they are looking into it. A week goes by with no feedback even after sending multiple messages again on Facebook and all getting ignored. I then sent them an email about multiple issues that I've been having with them and all I got back was, "We apologize for the inconvenience however, you only placed an order for two sim card and paid for them now because of that only those two sim cards we're activated" Why do they tell me that I've only ordered two sim cards when I have clearly ordered three when It shows me on my order and I got three sims delivered?! Another thing that is completely **** on their network is that they don't allow unrestricted APN's, so you will not have an open NAT if you're gaming, I can't even mine bitcoin on nicehash anymore since I have started using them, I can't have any external access to my network due to them not providing each customer with a public IP. Other than the unlimited data package that they offer, they are completely RUBBISH.
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103 months ago
Dishonest owner
Around April 2017, my father and I were looking to purchase solar energy for our household as we had a few problems with BCM incorrectly accounting our electricity account, we ended up purchasing x2 325w solar panels, a 5KVA inverter and x2 banks of batteries to start off with, we were told that the panels would need to be ordered from cape town and would cost us R3500 per panel. We went ahead with all of this and paid for everything, it then took a few weeks for us to receive all of the purchased items and when picking up all the items the wrong inverter was given to us as the owner tried to deal us in, anyways we didn't think too much about that further as he could have made a mistake. A few days later after I had installed everything we had problems with the banks of batteries that we had received as every single battery was basically dead, not even lasting a whole hour where the should have lasted at least 24 hours with the load we were using. I took the batteries back multiple times saying that they are damaged and the owner kept changing them and telling my that there is nothing wrong with the batteries as he said that he has tested them with a load(putting a load on a battery is NOT how you test them ). A few days after that the owner contacted my father and spoke to him about opening a new division(security) in the business and get me to work in that division, my father agreed and had a few meetings with him and in the discussion I was told that I would earn a salary. After a few weeks my father and I decided to order another 325w solar panel so we again paid R3500 for the panel and having to wait another few weeks the panel arrived in my bosses car, strange as it would of had to arrive directly to the business from what was mentioned from him, I did not see him bring the panel in but when I walked past the other section in the building I saw him sitting and pulling the Ellies wrapper off the panel, I then got very suspicious and told my father, my father then went to Ellies directly and found the panels priced at R2500, a whole grand cheaper than what my boss charged us, we ended up leaving Ellies with a 4th panel. After a few more weeks having trouble with the batteries I then took one of the batteries from what was still in the store and spoke to one of the solar installers that came in and he tested the cell's of the batteries in front of my boss and I overheard that the batteries were damaged. We were then asked to bring all the batteries we had at home and have them replaced with different batteries. The system has now been working correctly as the new batteries are fine, not new as in brand new but new replaced second hand batteries, this was about 5 months down the line from April where this all started. After 6 months of working there doing a lot of work and being told that I was apparently 'playing' at work just because the other staff were friendly people and would laugh at small things, I mean who doesn't have a little bit of 'fun' at work. I was only getting about R200 a week and that ONLY covered the petrol for my very heavy Yamaha virago motorbike, I stay quite far from where the business is situated and I never had any money to spend on myself. After contributing a lot to the business, I setup a server for storage, point of sale, invoicing system and various other reasons to make things easier as the owner was doing everything on paper. Hell, I even built a website with eCommerce for the business and we all know how much it costs for a website to be built! I also did all the designing of the flyers and pamphlets and that too costs quite a bit. I also setup a 'demo' CCTV system for my customers so I could show them the features and everything but after doing my install I was off sick, my boss asked my supplier to change the password on the system that I couldn't login and do a thing, now how was I suppose to show my customers anything on a system that I cannot access? I then figured out the password a few days later. After about a week later I was then accused of hiding things as the server was running linux and the owner did not know how to use it, like he would need to do anything in the backend of the server anyways, the man cannot even use a windows machine nor a cellphone! I then decided I have worked too hard to get nothing and the feeling of being unwelcome and unappreciated in the business, I decided to pack up and fetch my server that still belonged to me, at the time I went to fetch the machine the boss was out, About an hour later I get a phone call, it was my boss, swearing and carrying on at me and threatening to take me to the police as I have removed property from the business (that belonged to ME), he said I had one hour to get the server back to the business. I the just decided to take the server back as I didn't want to make things worse not that it has already. Upon taking the server back he told me that they were going to copy the data off the server(ALL my work that I did) and then It would get dropped off at my house. I waited the next day and the server did not arrive. After a few days again, one of the staff sent me a message offering to purchase the server from me, I agreed and said they could take it for R1000, I still have not got my money and the staff member left the business with my machine. I went in with my father to speak with the owner to sort out business and try receive my machine, I was told that he doesn't even know where it was and didn't know that the other staff member left with the machine and it was his responsibility to drop the machine off at my house the day after threatening me, I have contacted the other staff member and he said I could come and fetch the machine from him when I go that side of town again(we will see how that goes). To this day (05/11/2017) we have still not received our second bank of batteries that we have paid for.
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1 Star
8 (100%)