RR
Russel R
Active since Dec 2009
28
Reviews
0
Industries
Reviews
28 reviews2 months ago
Not sure how this company survives???
I purchased a property report and recived an outdated l;ast transaction 2023 when i personally know of 5 properties sold since then. i sent report back with this deatil and was asked on what evidence i belive the report was old. i reinterated and was trhen asked for a copy of my municipal account!!!! What kind of fools are working there?
0 replies
6 months ago
TPN not upholding blacklisting
I had a tenant who didnt pay for many months and racked up over R50K rent. I followed all the TPN letters and timelines for eviction. He was removed from my premises and blacklisted on TPN. A few months later the tenant sent a letter stating the blacklisting was against the wrong entity. I submitted all lease agreement with the correct entity names as well as all outstading payment proof. They did not ask Tenat to submit any proof of payment etc. TPN ruled in the Blacklisted tenants favour to lift the blacklisting. Why bother with TPN services if they simply allow unsupecting landlords to sign leases with tenants who were blacklisted. Avoid TPN as i believe this is not ethical behaviour
0 replies
6 months ago
Incompetant staff
I lodged a complaint with the NCR against TPN for lifting a blacklisting based on false report by the blacklisted person. I submitted all the correct evidence and yet TPN didnt even bother and simply removed blacklisting and said i cannot appeal. I have been unfortuinately communicationg (or trying) with Mathoto Morige whom didnt even understand the report from TPN and kept insisting it was ruled in my favour , after many many mails Mathotho understood the difference between landlord and tenant and told me to speak to TPN who i had explained they wouldnt allow me to appeal upfront. This is the incompetance we have with the staff at the NCR
0 replies
6 months ago
I had a claim against Santam for their client reversing into my car which was parked in a parking lot
I had a claim against Santam for their client reversing into my car which was parked in a parking lot. Client admitted fault. It is now over 3 months of being given timeliness by a agent named Aggrey Madihlaba which are never kept to unless I push when a week overdue then another unkempt timeliness is provided. This is absolutely ridiculous and is either incompetence or Santam policy to delay until defendant gives up. I have escalated multiple times to complaints to no avail. To date I still have my executive vehicle damaged and no matter how many times I follow up it can take around a week for another time line which is always not met.
159 replies
20 months ago
SHOCKING ONLINE EXPERIENCE
Placed an online order for 10 items of a product, i received 9. I logged immediately with a phone cal and spoke to an agent and explkained urgent to get the balance. He stated i will be contacted shortly , that was 3 days ago with no contact . In the interim I chatted on their wattsapp 2x with no luck , sent 2 emails to the makrobusiness@makro.co.za and when no contact sent another and included usupport@makro.co.za. now 4 days later no email response , no phone call and I am left with a shortfall on an order i paid for!!!
53 replies
38 months ago
Beware of zero TEsla Powerwall support if purchasing
What can i say!? Absokutely zero support or feedback on Tesla Powerwall issues. Great product (I believe) but Rubicon have no idea
53 replies
39 months ago
NO ACCOUNTABILITY
Submitted a license renewal request 3rd December as my license expired end November , they needed additional documents which they requested on the 5th and i uploaded within an hour of the request which they acknowledged received on the 6th. (Well within the 21 days grace) and well within their 3 - 5 day time line I received my disk around 7th January 2023 , and in the interim got fined for expired disk outside the 21 days, I submitted the fine to pay or resolve and as of the 19th January whenthey say its been escalated to admin team , no amount of e-mails of phone calls will get a response. THEY NEED TO TAKE RESPONSIBILITY FOR INCOMPETENT PROCESSING!!!
168 replies
39 months ago
Non responsive
Charged me for a pressure test and leak repair, came back when i complained and told me it was something else . The problem still persists and they refuse to respond or repair what i paid them for. Another pool company said it was a leak I now have to pay another pool company for the work Northside was supposed to do and was paid for
0 replies
43 months ago
After Sale Technical support Dismal
This company has very good upfront basic understanding of how the systems work. The only issue is support, or should i say the lack of effective support. Besides a MINIMUM of 48 hours to respond to support mails , when or if they do respond, they believe they are always dealing with the uninformed consumer from a technical stand point. Their main "only?" support person John will respond in ways to deflect the issue you are complaining about and jump to conclusions yet constantly be proven incorrect. I have had tripping issues lasting 2 s for loadshedding quite often. I further have resolved errors daily of which John admitted he could not see , even though i gave him my login and step by step instruction on how to find the erros he simply said he cannot access and showed my his screen (wrong screen) showing no errors. I have been reaching out to USA for some answers which clearly Smart Energy are not capable of answering nor reasolving and am slowly getting answers that Smart Energy could not give. Thed USA has agreed with a question about best practice which John said was not necessary. It is a pity Smart Energy lack of support is letting them down as my interaction with them all the way to installation was really professional. You will see by the response they give to this mail how nothing is their fault and they do everything right
265 replies
63 months ago
Forced to pay for a service I don't want
Telkom have misallicated a few of my past payments, I have sent them proof of the payments 6 months ago as I wanted to cancel my service and they won't cancel due to outstanding payments I have followed up for 5 months now for them to allocate the 4 payments that proof was sent and yet nothing has been done, I am forced to pay for a service I don't want due to the incompetence of Telkoms accounts department
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (28.571428571428573%)
1 Star
20 (71.42857142857143%)