TrustIndex
0
Ranking
#5
in Real Estate
NPS Score
-100
Recommended: Unlikely
Jun '25 - May '26
Tpn Properties has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Tpn Properties across 9 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I had a tenant who didnt pay for many months and racked up over R50K rent. I followed all the TPN letters and timelines for eviction. He was removed from my premises and blacklisted on TPN. A few months later the tenant sent a letter stating the blacklisting was against the wrong entity. I submitted all lease agreement with the correct entity names as well as all outstading payment proof. They did not ask Tenat to submit any proof of payment etc. TPN ruled in the Blacklisted tenants favour to lift the blacklisting. Why bother with TPN services if they simply allow unsupecting landlords to sign leases with tenants who were blacklisted. Avoid TPN as i believe this is not ethical behaviour
1 reviews | Active since Jan 2020
I had a tenant who didnt pay for many months and racked up over R50K rent. I followed all the TPN letters and timelines for eviction. He was removed from my premises and blacklisted on TPN. A few months later the tenant sent a letter stating the blacklisting was against the wrong entity. I submitted all lease agreement with the correct entity names as well as all outstading payment proof. They did not ask Tenat to submit any proof of payment etc. TPN ruled in the Blacklisted tenants favour to lift the blacklisting. Why bother with TPN services if they simply allow unsupecting landlords to sign leases with tenants who were blacklisted. Avoid TPN as i believe this is not ethical behaviour
1 reviews | Active since Jan 2020
TPN Systems / Properties have posted on my credit record that I am in arrears for my Sept Rental. I now have a black mark against my record and have been defamed as my rent was paid on time. I have queried this but have been unable to talk to anyone as the telephone number give for me to contact them, 031 0351871 says the subscriber is unavailable. What is the point of a contact number that does not work unless it is to keep complainants from accessing staff. With any system which actually impacts seriously with people's reputations and their credit ability there must be checks and balances. At no time did TPN check with the landlord, the real estate agent or my self if the rent had been paid and what the situation was. They simply and wrongfully put a black mark against my name. They have now, after an e mail complaint, sent me an sms rectifying and confirming my rent was paid on time . That is insufficient and I need to know how this happened, what is being done to ensure this does not happen again and more importantly what action has been taken against the person who posted an incorrect report that has defamed me.
1 reviews | Active since Jan 2020
TPN Systems / Properties have posted on my credit record that I am in arrears for my Sept Rental. I now have a black mark against my record and have been defamed as my rent was paid on time. I have queried this but have been unable to talk to anyone as the telephone number give for me to contact them, 031 0351871 says the subscriber is unavailable. What is the point of a contact number that does not work unless it is to keep complainants from accessing staff. With any system which actually impacts seriously with people's reputations and their credit ability there must be checks and balances. At no time did TPN check with the landlord, the real estate agent or my self if the rent had been paid and what the situation was. They simply and wrongfully put a black mark against my name. They have now, after an e mail complaint, sent me an sms rectifying and confirming my rent was paid on time . That is insufficient and I need to know how this happened, what is being done to ensure this does not happen again and more importantly what action has been taken against the person who posted an incorrect report that has defamed me.
1 reviews | Active since Jan 2020
I subscribed to TPN unlimited monthly reports @ a monthly fee. All of a sudden I cannot access my unlimited reports and is expected to pay for the reports I request. When enquiring, Shannon Nel gave me the excuse that my service got interrupted because I reached a credit limit of R 1 500,00. How on earth, I have a monthly subscribrition which is paid in advance to receive access to inlimited reports for the full month, now my services get interrupted halfway due to the incompetance of TPN. Since the dtaffs incompetence to resolve the matter I have no other option but tk cancel my suscription with them and warn the public out there. Please also do not even try to phone then as you will be transfered to a non existant operator as the phones never git answered. I tried to reach Shannan since 10h00 yesterday all day long with no anwer. I eventually got though to Lesley, Shanons teamleader, who promised to look into matter and get the "Director" , to get back to me, but clearly she just wanted to get red of me. I hope TPN in future will have a look at the competency of their staff as it is going to cost them to loose a lot of clients. If you want to safe yoursekf from a trip to HELL, do not engage with TPN in any way.
1 reviews | Active since Jan 2020
I subscribed to TPN unlimited monthly reports @ a monthly fee. All of a sudden I cannot access my unlimited reports and is expected to pay for the reports I request. When enquiring, Shannon Nel gave me the excuse that my service got interrupted because I reached a credit limit of R 1 500,00. How on earth, I have a monthly subscribrition which is paid in advance to receive access to inlimited reports for the full month, now my services get interrupted halfway due to the incompetance of TPN. Since the dtaffs incompetence to resolve the matter I have no other option but tk cancel my suscription with them and warn the public out there. Please also do not even try to phone then as you will be transfered to a non existant operator as the phones never git answered. I tried to reach Shannan since 10h00 yesterday all day long with no anwer. I eventually got though to Lesley, Shanons teamleader, who promised to look into matter and get the "Director" , to get back to me, but clearly she just wanted to get red of me. I hope TPN in future will have a look at the competency of their staff as it is going to cost them to loose a lot of clients. If you want to safe yoursekf from a trip to HELL, do not engage with TPN in any way.
1 reviews | Active since Jan 2020
TPN report discloses incorrect income from occupant procured by Midcity not verified to date signed off by their FFC also TPN has not verified since led to non rental payments due to incorrect vetting which is misleading and inappropriate deceit owner unable to render unto tender. Upon calling to verify and rectify being kicked from pillar to post and being threatened despite obvious visible breach.
1 reviews | Active since Jan 2020
TPN report discloses incorrect income from occupant procured by Midcity not verified to date signed off by their FFC also TPN has not verified since led to non rental payments due to incorrect vetting which is misleading and inappropriate deceit owner unable to render unto tender. Upon calling to verify and rectify being kicked from pillar to post and being threatened despite obvious visible breach.
1 reviews | Active since Jan 2020
This company is a joke and estate agents use it to promote there illegal activities for instance not doing maintenance. They blacklist you for no reason. I stayed in a house renting for last 11 years and the last 3 with tpn that does not care what the agent do. The agent is there customer not you. TPN you are a disgrace.
1 reviews | Active since Jan 2020
This company is a joke and estate agents use it to promote there illegal activities for instance not doing maintenance. They blacklist you for no reason. I stayed in a house renting for last 11 years and the last 3 with tpn that does not care what the agent do. The agent is there customer not you. TPN you are a disgrace.
1 reviews | Active since Jan 2020
According to TPN stats, 82% of tenants are good. So must these "good" tenants pick up the tab for 18% of bad tenants. I recently became tenant for the first time. I purchased another property from an specific agency but needed to rent for a while. My application was approved, I received a TPN lease by email. It was signed by the estate agency already. I signed the lease after cancelling some clauses, informed them, but was given verbal confirmation of lease and instructed to pay the deposit which I did. Two weeks later, I was told that the house is no longer available to me. I believe it has to do with what I removed from the lease. #1. The landlord can give me 2 months notice at any time during the fixed term lease. No penality. Is this really then a fixed term lease? So the house belongs to someone who owns a different estate agency. Why did she not let her own house? As I have it, she fell for a property she was contacted to sell, purchased it on the spot and may need to sell the old house. In the meantime, they put a tenant into the property since owner can terminate the contract and letting agent can claim they were not aware. The unsuspecting tenant will be paying the rent while the house is up for sale as well as deal with all the viewings, knowing as soon as a sale happens, they will be given notice. I don't find this OK at all. Why bother with a fixed term lease if it can be terminated by a landlords at any time "when he needs to move in or sell" In the past landlords had to negotiate early termination with their good tenants. Bad tenants can be evicted following the fair (albeit frustrating) processes by RHA and CPA. These tenants can be stopped. TPN's explanation for this clause is: This clause is extremely important. In terms of section 14 of the Consumer Protection Act 68 of 2008, a Landlord may only terminate a Lease Agreement if a Tenant remains in breach of the Lease Agreement for more than 20 (Twenty) business days. This puts the Landlord in a very precarious position. As such, by agreeing to this clause, the Tenant is giving the Landlord some leeway in the event that the Landlord intends to sell the Premises or move into the Premises himself. This clause will also assist Landlords in the event that a Tenant tries to invoke the provisions of the common law remedy of Huur Gaat Voor Koop, as it specifically precludes the Tenant from making use of this remedy, which the Tenant would be able to do were this clause not inserted into the Lease Agreement. Very dodgy logic for all those unsuspecting 82% good tenants out there. I am OK with an early termination, but then the landlord/estate agent ensures I, as "good" tenant, have another property to go to and my relocation is paid - just like I have to pay your advertising and costs when I terminate early. #2. The tenant will at all times maintain adequate insurance in respect of all movable property brought onto the Premises, which shall include all parking bay(s) set out in item 1.5, by an insurance company of the Tenant’s choice and make prompt and regular payment of all insurance premiums in respect of such insurance. I fail to understand what a tenant's personal insurance has to do with his landlord. Expecially if the Tenant specifically acknowledges and agrees IN THE SAME PARAGRAPH that the Landlord shall in no way be liability any damage caused, for whatever reason, to any movable property brought onto the Premises, including all parking bay(s), by the Tenant; Who monitors these lease agreements? Or are they evaluated when some brave soul brings a claim to the tribunal?
1 reviews | Active since Jan 2020
According to TPN stats, 82% of tenants are good. So must these "good" tenants pick up the tab for 18% of bad tenants. I recently became tenant for the first time. I purchased another property from an specific agency but needed to rent for a while. My application was approved, I received a TPN lease by email. It was signed by the estate agency already. I signed the lease after cancelling some clauses, informed them, but was given verbal confirmation of lease and instructed to pay the deposit which I did. Two weeks later, I was told that the house is no longer available to me. I believe it has to do with what I removed from the lease. #1. The landlord can give me 2 months notice at any time during the fixed term lease. No penality. Is this really then a fixed term lease? So the house belongs to someone who owns a different estate agency. Why did she not let her own house? As I have it, she fell for a property she was contacted to sell, purchased it on the spot and may need to sell the old house. In the meantime, they put a tenant into the property since owner can terminate the contract and letting agent can claim they were not aware. The unsuspecting tenant will be paying the rent while the house is up for sale as well as deal with all the viewings, knowing as soon as a sale happens, they will be given notice. I don't find this OK at all. Why bother with a fixed term lease if it can be terminated by a landlords at any time "when he needs to move in or sell" In the past landlords had to negotiate early termination with their good tenants. Bad tenants can be evicted following the fair (albeit frustrating) processes by RHA and CPA. These tenants can be stopped. TPN's explanation for this clause is: This clause is extremely important. In terms of section 14 of the Consumer Protection Act 68 of 2008, a Landlord may only terminate a Lease Agreement if a Tenant remains in breach of the Lease Agreement for more than 20 (Twenty) business days. This puts the Landlord in a very precarious position. As such, by agreeing to this clause, the Tenant is giving the Landlord some leeway in the event that the Landlord intends to sell the Premises or move into the Premises himself. This clause will also assist Landlords in the event that a Tenant tries to invoke the provisions of the common law remedy of Huur Gaat Voor Koop, as it specifically precludes the Tenant from making use of this remedy, which the Tenant would be able to do were this clause not inserted into the Lease Agreement. Very dodgy logic for all those unsuspecting 82% good tenants out there. I am OK with an early termination, but then the landlord/estate agent ensures I, as "good" tenant, have another property to go to and my relocation is paid - just like I have to pay your advertising and costs when I terminate early. #2. The tenant will at all times maintain adequate insurance in respect of all movable property brought onto the Premises, which shall include all parking bay(s) set out in item 1.5, by an insurance company of the Tenant’s choice and make prompt and regular payment of all insurance premiums in respect of such insurance. I fail to understand what a tenant's personal insurance has to do with his landlord. Expecially if the Tenant specifically acknowledges and agrees IN THE SAME PARAGRAPH that the Landlord shall in no way be liability any damage caused, for whatever reason, to any movable property brought onto the Premises, including all parking bay(s), by the Tenant; Who monitors these lease agreements? Or are they evaluated when some brave soul brings a claim to the tribunal?
1 reviews | Active since Jan 2020
If you're a tenant of any type or category of properties, be very, infact extremely CAREFULL to rent through TPN Properties. This company has their own credit bureau and blacklist good tenants unfairly as they are only looking out for some really dishonest property owners who victimize their tenants and stand full-force behind these money hungry wolfes. Try any other property group but think twice before getting cought by these loan-sharks of the property market. Alot of reputable property companies in South Africa will rather do a transunion credit check on tenants, which is a fair and reputable company, used by registered financial institutions and property rental companies such as Chaz Everit, Century 21, Pam Golding, Sotheby's etc and the list goes on. I am convinced that this is the reason why property sharks in South Africa use TPN for their administration services as well as supporting the victimizing property wolf against the victimized tenant sheep. They litterally pry on the poor in this country, helping the rich to get richer and the poor to be victimized by the rich.
1 reviews | Active since Jan 2020
If you're a tenant of any type or category of properties, be very, infact extremely CAREFULL to rent through TPN Properties. This company has their own credit bureau and blacklist good tenants unfairly as they are only looking out for some really dishonest property owners who victimize their tenants and stand full-force behind these money hungry wolfes. Try any other property group but think twice before getting cought by these loan-sharks of the property market. Alot of reputable property companies in South Africa will rather do a transunion credit check on tenants, which is a fair and reputable company, used by registered financial institutions and property rental companies such as Chaz Everit, Century 21, Pam Golding, Sotheby's etc and the list goes on. I am convinced that this is the reason why property sharks in South Africa use TPN for their administration services as well as supporting the victimizing property wolf against the victimized tenant sheep. They litterally pry on the poor in this country, helping the rich to get richer and the poor to be victimized by the rich.
1 reviews | Active since Jan 2020
You pay you're levies in full every month just to be listed on TPN by LANDLORD TPN Property Rental Management system. When you call it is always a dispute just to find out the money all of a sudden appears and then your TPN record is updated that you are now all of a sudden GOOD.<br> <br> This is unacceptable that TPN a credit bureau actually are also a rental management company and left right put you on TPN. Every time a TPN update is done someone pays and TPN charge.<br> <br> This is not only a bad system but also the worst service ever where clients can be listed on TPN at will, due to their faulty systems. Can we put TPN and LANDLORD on ITC OR EXPERIAN or report to ombudsman. TPN should not be a Bureau at all and be reported to the Credit Bureau Ombudsman !!! LANDLORD should stop making excuses and put the blame on clients.
1 reviews | Active since Jan 2020
You pay you're levies in full every month just to be listed on TPN by LANDLORD TPN Property Rental Management system. When you call it is always a dispute just to find out the money all of a sudden appears and then your TPN record is updated that you are now all of a sudden GOOD.<br> <br> This is unacceptable that TPN a credit bureau actually are also a rental management company and left right put you on TPN. Every time a TPN update is done someone pays and TPN charge.<br> <br> This is not only a bad system but also the worst service ever where clients can be listed on TPN at will, due to their faulty systems. Can we put TPN and LANDLORD on ITC OR EXPERIAN or report to ombudsman. TPN should not be a Bureau at all and be reported to the Credit Bureau Ombudsman !!! LANDLORD should stop making excuses and put the blame on clients.
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