CF
Chris F
Active since Feb 2013
12
Reviews
0
Industries
Reviews
12 reviews23 months ago
Refund of a credit not possible after a year
I have a credit with Rubicon for over a year now. I have asked for a refund over a year ago. I drove to Rubicon with the card I used to pay with and they refused a refund. They then asked for documents like proof of bank account of the same account and I send that. Then when I asked again after a year they needed more documentation. I send it again but still no refund. Most of the time that I phone I don't even get through to the accounts department. I leave a message and then no reply. Even escalating it to the operational manager who is now ignoring my calls.
0 replies
47 months ago
Sony Africa Shocking service
I bought a 65"Sony TV on the 2 April 2022 from Incredible Connection. Today 12 June 2022 I still don't have a refund or a TV. In the first 3 days I tried to play a movie with a DTS sound track and had no sound, while movies with Dolby played fine. It took over 3 weeks to contact any person from Sony in South Africa. I tried almost every day for over 2 weeks. The number to phone for technical support is in Dubai and every time I phoned they where very disinterested to help, just trying to get me of the phone ASAP. They gave me numbers of companies in South Africa to phone and it was all companies that no longer services Sony TV's or no longer existed. I also tried the USA but they shut me down quick if they heard I am from South Africa. I also phoned Incredible Connection, but they seem to have no technical staff. They just asked me: "What is DTS?" They told me to phone the official Sony servicing center in Alberton called Community Electronics. You won't believe this: They also asked me what is DTS. I said if you don't know you cannot help me, That is it. After 3 weeks and a lot of fighting with Incredible Connection .....finally someone phoned me from Sony SA. Tony Cadilhe the National Service Manager SA. I thought now thing will get sorted, but you won't believe this. He insisted the TV should goes to Community Electronics and he also has never heard of DTS ......what a joke. Now from the research I have done I deducted that the TV could play DTS on Android 9 but the newest firmware with Android 11 is not able to play back any DTS, neither from an app or media player or a Sony PS4. A simple fix and then send me the firmware, but no they had other plans They came to fetch the brand new TV to take to a service center for a simple software problem. They ended up swapping the main board of the TV in order to go back to Android 9. Now I had a couple of problems with that. 1. The new board is for a 43” TV and I have a 65” TV. This now changes the model number of the inner part to KD-43X7500H while on the back it’s a KD-65X7500H. This is very confusing when we install a driver for the control system. The drivers are according to the exact model number. Also, the TV does not have a serial number anymore. 2. I checked the TV before it went in and there was no backlight bleeding from the edges. Now it does have backlight bleeding. When I got to Community Electronics to test for DTS the TV was on the floor with no stands attached. This is a big NO for a heavy LCD TV and puts pressure on the bezel, that in turn puts pressure on the edge of the panel. The slightest shift can cause backlight edge bleeding. Just how do you lower down a TV to the floor without one corner hitting the floor first? Almost impossible. Just try it, you will see it’s hard to keep the underside of the TV parallel to the floor while lowering it down. The result is back light bleeding emanating from the lower right corner of the set that is consistent of a TV been handled incorrectly. I even used to show off the great black level of the this TV set to friends & family and now its terrible. 3. The TV has serious audio switching issues. When you play a video with say DTS and play another video with DTS it plays just fine but when you switch to another format like Dolby it either has no sound or it play in PCM stereo instead of say Dolby Digital 5.1 or DD+. This also happens when switching between apps like from example Netflix with DD+ to YouTube with stereo. The only way to fix it is to close all the apps and restart the Android OS. This is extremely cumbersome. I am restarting at least 5-10 times in one session 4. I now have a persistent pop up to update the firmware that cannot be switched off. This would have been a little bit less annoying but remember that I now must restart the TV often between videos and this make it a lot worse since after each restart I get a pop up. There is also a persistent notification to update. 5. I can no longer update any apps since this is somehow linked. To disable the automatic firmware update you must disable the app updates. 6. All security patches are also disabled, and I now have the latest security patch from as far back as July 2020. This makes the OS much less secure. Since Google has all my passwords this is not very assuring. 7. I still do not have any Control4 SDDP support. Sony said that all X series TV’s will have support for Control4 SDDP. Control4 advance support technician said they even have it for Sony TVs in India. I was under the impression that we get the same models as ASIA & Middle east. So naturally I send the TV back and I am still waiting. I am not happy with the way this was handled. I expected that you were going to test the DTS issue on one of your TV’s and then just send me a firmware update once its fixed. Or alternatively send me a new TV with Android 9 and send me the updated firmware once the DTS bug is fixed. The sad thing is I still want a Sony TV since I need Android OS. Why can Sony not just update the broken firmware to make it work again. And why am I still waiting for a TV?
0 replies
49 months ago
Takealot reject all negative reviews.
Takealot product reviews has become useless. The say you are not allowed to complain about there suppliers, but they only take positive reviews and reject all negative reviews. There is no other platform to complain. I had 3 reviews about products, all rejected since they are negative. My reviews on 3 different products 1 - Product does not match the color in the picture 2 - Product does not include battery as indicate on the box as well as on description 3 - Product does not match the product description According to me all 3 reviews are about the product and its wrongful listing on the Takealot site Furthermore there is no platform to complain about the supplier and there listing Takealot is protecting the supplier and therefor the supplier are now not aware of there listing that is incorrect and has made no attempt to correct this listing's pictures and descriptions I will take this discussion further on the Mybroadband forums until they correct this.
0 replies
53 months ago
Afirhost SCAMMING their customers with line speed upgrades!!!!!!!!!
I have been attempting to upgrade my line speed with Afrihost since August 2021. After several attempt and complaints to there facebook nothing was done. No refund for was done for money paid to Afrihost. I was told twice already that a support ticket was logged, Today I found out that there was no ticket logged EVER!!!!!! Afrihost is refusing to refund any money paid. NOW PLEASE ANSWER MY QUESTION before upgrading my line knowing very well that you cannot upgrade my line and the telling me its policy not to refund. Why do you still deduct payment. First upgrade before you just take my money. You are SCAMMERS!!!!! Truly you are!!!!!!!!!!
0 replies
59 months ago
Heartless people that work for ABSA
I am very unhappy with how ABSA is treating me as a long-standing client of at least 28 yrs. You have phoned me to make an arrangement for payments in arrears earlier this month. I was R22 000 in arrears and made arrangement to pay 2 of the 4 payments in June of 12K and the other 2 in July. YOU where OK with this arrangement. But..... then you changed your mind and wanted all the arrears caught up in one month. I then paid another payment of 6K, totaling 18K and then was only R4000 in arrears. This is still not good enough for ABSA and they are now harassing me for not only the 4K in arrears but also for another 6K that is due on the 10 July next month. If you made arrangement to pay more than half your arrears in one month and you end up paying more than that, it’s not fair that ABSA carry on the way that they do. Why is ABSA aggravating their client like this? I think that they are way too aggressive to collect outstanding money and if a client has paid even more than agreed upon why still get aggressive with them on the phone and demand a small amount that is still outstanding and the amount that is not even due YET. This was the last straw I will never get another ABSA product ever. I demand that the lady who phoned today phones back and apologize. We hardly have food in our house, but we made sure ABSA got paid. You are heartless people, and you train your staff to act in this manner. This heartless woman who phoned me today said she WILL phone back every day until every cent is paid up. I have stuck to the arrangement and then even more. 18K of the 22K was paid in one month. I worked as a manager and credit controller for over 25yrs. I fully understand the difficult job that a debt collector has, and I can tell you this has gone too far. I have never treated a client like this after they have stuck to their agreement and even paid more. I would have dropped it and only phoned them back next month and only if they have not paid on their due date. If this were me, I would have phoned the client and thank them for making such and effort to catch up with their account. It seems that ABSA do not know how to work with humans and when things have gone too far. I AM DONE WITH ABSA. Eventually you will be paid up. But I will never forget this month of hell with ABSA. Will move to a bank where you can work with humans with hearts. Christopher Fourie 082 494 6795 staxza@gmail.com
53 replies
61 months ago
Long dragged-out refund policy of Incredible Connection
I had an awful experience at Incredible Connection The Glen on 31 March 2021. 14H30 to 15H20. I Returned a TP-link Deco M5 router since it will not connect to the internet even after contacting TP-link support & forums. Incredible connection The Glen agreed to refund me but do not have enough cash to refund me, but I paid with a business card & their card system cannot refund me, but it can take payments???? They claim that it’s my card, but I received a refund on this card before. I made it clear that this is unacceptable, and they need to sort it out with their head office. After waiting a long time, they informed me that I need to go to my bank the next day to get proof of bank account then come back next week to fill in a form to claim the money and that can take another week or 2 to refund me. I said that this is not acceptable, and I will not wait 2-3 weeks for a refund, I then proceeded to contact customer service. Customer’s service was not helpful at all and had no idea how to proceed with the refund. The first lady said that she will phone me back but never did. The second lady said that her manager is in a meeting and I will not get my refund today and that she cannot help me any further. She said that managers only work through email and cannot phone me. She cannot contact the accounts department either. I needed help while I was in the store and Incredible Connection refused. I will not go back at my cost since I am very far from the store. You can send a driver to deliver my money since I will not go through this process that they suggest. The lady that did not help me was partially hiding her name tag and I could not read it. When I attempt to take a photo another staff member warned her and see looked down and then walked out. I got photos of her and the man and I think her name is Nonto. Her name tag was halfway covered with her collar and the man had no name tag and said his name is Juda. I proceeded to contact Nedbank and they send me a dispute form. They confirmed that there is nothing wrong with my card and can see no reason why you cannot refund me. Since I did receive a refund from one of my suppliers the day before. Strange??? Nedbank agreed that I should give Incredible connection at least 24 hours to refund me and if not, I should send them the dispute form. They will then contact Incredible Connection on my behalf since the transaction can be refunded by card. Why should I go through this long dragged-out outdated refund process of yours???? I refuse and should not have to in this day of digital technology. JD group is large company and should get with the times since you are also a technology company but still use outdated refund methods. Furthermore, I cannot buy another fibre router until you refund me, and this is a huge inconvenience for me. So, you tell me that I will be without a router for another 2-3 weeks…. according to your staff anyways. I Probably should expect the same service from other shops of the JD group. I have a client that was going to buy 6 of the new Sony TV’s from Hi FI Corp for their R30Mil home in Eye of Africa where I do a R2.3 mill installation. One of those would be a 75” Sony Bravia. In fact I would have send all my client to buy Sony TV’s from the JD Group, but will now steer them to Makro to get the LG’s ….thank you. Never had a problem with Makro’s and Games refund policy. In fact, I will also contact Sony to let them know why I will not be recommending their TV’s to my clients and why, since I do not want my clients to go through the same awful experience I had to endure in your store. I would rather send them to a store that has got a great return policy. I will let Phumela from Hi Fi Corp The Glen know that I will no longer be sending my clients to her and insisting on the Sony brand that is the best fit for a customer with a Control4 Home Automation & Control System since it has the Control4 driver support know as Control4 SDDP built into the firmware. Luckily, the LG Nano and OLED models has this feature and is sold by Makro with a great return policy. …but of course, I will give you 24hrs to redeem yourself and your incapable staff.
0 replies
62 months ago
Transaction made without my permission
On the 18 of January ABSA just decided without my pemission to take money out of my Savings account. I could not pay the credit card because I was still waiting for a payment to clear. The problem is that the money in the saving account was not my money to pay you. My daughter does not have a bank account and my brother asked to use my saving account for her school fees. Money disappeared from the account and I was accused of taking it. This caused a major family feud. I want that transaction of R1121 on the 18 of January reversed, I I don't want to hear you excuses that it cannot be done. Kedibone Mabuse refused to let me talk to a manager and was not very helpful at all. 2nd Compalint. Futhermore I lost my credit card on the 18 of Feb 2020 and you took 11 day to get a working credit card to me. Although I picked up my card at Absa Bracken City on the 28 of Feb the card was never activated and the pin was not changed after 2 attemps leaving me 2 weekends without card. Your person at inquires did not where a name badge so I cannot tell you her name. I could not put in petrol or buy food leaving me stranded and begging other to borrow mw cash. The service at Absa is terrible an seem to be getting worse. Time for a new saving account so you cannot touch my daughter money as you see fit.
56 replies
62 months ago
Vodacom customers left behind in fibre speed upgrades!
Several fibre ISP's has upgraded their clients fibre lines at the 1 March 2021. This includes Telkom, Mweb, Afrihost & Axxess that is upgrading their clients 10Mbs lines to 25Mbs & 20Mbps lines to 40Mbs. and Vox, Cool Ideas and other ISP's has announced that they will follow soon. This is since Telkom dropped their IPC pricing. News letters was given out to keep their clients informed. What is Vodacom's plan and why is their no news from you??? Is it time to jump shipped. If you are sleeping you will have a mass exodus soon. Afrihost have already updated their website with the new pricing here: https://www.afrihost.com/fibre/provider/openserve R597 for a 25Mbs/25Mbs line is a sweet deal
112 replies
81 months ago
Slow to none technical support
Since January your service has gone backwards. I cannot login to my fibre and no one at Vodacom can help to just reset my line and get me to login again. My problem is just getting forwarded to the back office which has n 2 month back log to work through technical problems. I will be cancelling my fibre and go back to ADSL. I cannot wait 2 months for you to wake up. I work online and need a reliable connection, its my bread butter, but do you care?
210 replies
87 months ago
Vodacom Fibre Router Configuration Fail
Why does Vodacom not allow their fibre customers to configure their own router? You might have thought its a good idea to do some sort of cloud configuration for your clients but you don't have the manpower to make this happen and the wait is just to long. I phone every day and every day you just tell me that my router is not yet configured. Your service is just to slow and other companies is doing it much faster than you. Why can't you do it while I wait on the phone. I have asked to speak to a manager but no manager is available. I also receive no communication from you. No email or phone calls. I have waited over 6 weeks for my fibre installation and now still waiting for you to configure my router. Your approach is just aggravating clients and your escalation process is a fail. My ref: SR190 ********** 59
112 replies
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