Worst Company Ever - Directors Have Absolutely no time for there paying Customers

Device Bought 21/04/2020 cash - No Longer the property of Rugged SA 09/11/2020 repair booked

My husband's phone just threw a black screen so we took the phone back it was still under warranty

they booked the phone in and let me know they are going to fix it under warranty my husband then went to the store to explain to them he can not do without a phone because he works with his phone they then have a loan for him phone given because they could not for his wane his phone was going to be complaining, the last week in december my husband got very hurt at work fell from scaffolding because he had a blackout little did we know it was going to change our life's forever the borrowed phone had been in his pocket and then cracked the screen last week when i called to hear how far they are with my husband's phone when they told me the phone was repaired on the 3rd dec already i had did not receive such an email it went to my spam box when I talked to the lady I told her what happened and I also told her that the borrowed phone cracked She Adviced she will call me back called me back and said hey will treat the device like a repair that is 100% correct not once did i say i pay for it I told her over the phone I did not have the money now my husband had been in hospital for 2 weeks and we had to buy him an oxygen machine last week which he now has to permanently be and believe me for a man of 30 one does not want to hear such things I told the woman I will come in on Saturday the 6th i got there I gave her device in the box will all accessories she came back with the sim card gave to me and then told me that it will be all for now then I asked her if I could please get the other phone then she refused to to give me our R4000 phone and it wants to compare with 1400 phone it does not make sense at all I explained to her our situation she blatantly refused and said that they did us a favor to fix his phone Well that's a lie because it was and still is under warranty) At this point of time I asked her I am looking for the contract that my husband signed for the loan phone and they could not give any evidence so my question is how do they give a client a loan phone without him signing something so technical and i'm sure that that alone already is no leg on to steel a cash paying customers device my husband did not sign to take responsibility then all damages were voided and then she came to lie to me and said they do not get the copy at this point I told her but there is not going to be one because there was nothing signed they refused to give me my phone unless I pay 1400 I do not have that kind of money I have 4 children my husband's hours are cut how should I make because if I do not have money I can certainly not **** it out, then ask a dark-headed woman who really tried to make everything better told me the management said I should put down a 700 deposit then I told them I did not have that class of money I had 40 in the bank i was advice well go home and think of a way forward.

i Tried contacting the CEO Jacques Els and o boy doesn't even have the guts to answer a person so he probably thinks he is better than everyone else well CEO's of Rugged let me advice you nothing in this world makes you a better person then ME

For your Staff to treat me like that in front of my 5 year old i will be ashamed and i will never ever recommend anyone to buy from you guys ever you Stole a phone and took the loan phone so know you have your phone back and stole a customers phone and how to you clarify this behavior if your staff thinks it's ok to treat people that supports your company like this then i suggest you seriously start looking and getting your staff trained on people skills.

I will be going to the police station and opening a case of theft against the 2 directors today as it's your company and you take fully responsibility for being the owners of the following registered entity

JOHN CHRISTOPHER STEYN Director JAQUES ELS Director

Enterprise Number K********** Enterprise Name RUGGED SA Enterprise Type Private Company Enterprise Status In Business Registration Date 2016-05-18