Horrible Customer service

I am extremely disappointed with the appalling service I received from Runway. The call center consultants are consistently rude, unhelpful, and show no willingness to assist clients. In particular, I had an unpleasant interaction with a consultant named Roxanne, whose attitude was completely unacceptable. She was dismissive, unprofessional, and made no effort to resolve my issue. Frankly, she lacks the basic customer service skills required for her role and should not be in a position that involves dealing with clients. This experience has left a very negative impression of your company