RM
Reshoketjwe M
Active since Feb 2018
41
Reviews
0
Industries
Reviews
41 reviews2 months ago
Disappointing Call Centre Experience – Lack of Product Information
Dear Makro Customer Service Team, I had a very disappointing experience with your call centre when I contacted Makro to enquire about SMTE Clay Bricks – Durable & Traditional Building Bricks for Construction Adhesive (48kg). I spoke to an agent named Leon, who was unable to provide basic information regarding the quantity of the product. I was informed that the call centre only has access to the same information displayed on the website and that there is no direct contact with the third-party seller. I was advised to “just place the order and see how many will be delivered.” This response is unacceptable. It is unreasonable to expect a customer to place an order without knowing the quantity they will receive. Quantity is a critical factor when purchasing building materials, and the lack of this information makes it impossible to make an informed purchasing decision. I expect Makro to ensure that accurate product details are available or that customers can be assisted properly when third-party sellers are involved. Please advise how this issue can be resolved and how customers are expected to order products without essential information.
56 replies
3 months ago
Horrible service
Dear Ackermans Customer Care, I am writing to formally complain about the poor and unprofessional service I received at Ackermans Ga-Rankuwa Mall. I was assisted by an employee named Daphney (I believe she is a packer). After my son had tried on trousers, I folded them myself. She then complained about the way I had folded the trousers and addressed the matter in a disrespectful and rude manner, instead of politely assisting or correcting me as expected in a customer service environment. Her attitude escalated the situation unnecessarily. After the disagreement, she went to complain to a colleague and continued to make inappropriate and disrespectful remarks towards me, rather than letting the matter go. This behaviour made me feel uncomfortable and disrespected as a customer. I tried to tolerate the situation for some time, but it eventually became too much. I decided to immediately settle my Ackermans account and leave the store, as I no longer felt welcome. I did not have the energy at the time to speak to a manager, but I believe this matter should still be addressed. I am disappointed by this experience, as I have always expected better customer service from Ackermans. I hope management will investigate this incident and ensure that staff are reminded of proper customer service standards and respectful communication.
0 replies
4 months ago
No support system at all
I’m planning to move to Telkom Fibre next year. I am very disappointed with NetNine/Nine.Net. Although the internet connection works perfectly fine, their support system is horrible. They never answer their calls, and the only time you receive any service is when it’s time to make a payment. When it comes to technical support, you can forget about it. I’ve been trying to rename and personalize my router for the past three months without any assistance.
53 replies
4 months ago
Misinformation about delivery day
Hi Takealot Team, I’m very disappointed. My order was originally scheduled for delivery today, but it was suddenly changed to tomorrow without any communication. I’m leaving for Limpopo tomorrow, which means I will not be available to receive the package. Because of this unexpected change, I now have to cancel the order. Your service has really declined lately, and this experience has been very frustrating. Please assist with the cancellation and refund as soon as possible. Thank you.
0 replies
7 months ago
Urgent Refund Request and Complaint Regarding Rozen 3-Piece Kitchen Unit
Dear Hi-Fi Corp, I am extremely disappointed with the service I have received. I recently purchased the Rozen 3-piece kitchen unit through your website, only to be informed via email by Matau that the item is out of stock. I was offered the option to exchange it for another product, but after reviewing your offerings, I could not find a suitable replacement. I then requested a refund, and Matau asked me to submit proof of account, which I provided two days ago. Today, I followed up via phone and was told by a consultant that it would take 7 to 14 working days for the refund to reflect in my account. This is incredibly frustrating, as I believe I should not have to wait this long for a refund due to no fault of my own. What makes the situation even more unacceptable is that the Rozen 3-piece kitchen unit is still being advertised as available on your website, despite being out of stock. This is misleading to customers and completely unprofessional. I urge you to resolve my issue as a matter of urgency. Please expedite my refund and update your website to reflect accurate stock availability. Kind regards, Reshoketjwe Makgopa
0 replies
7 months ago
Request for Assistance Regarding Credit Card Application
I recently attempted to apply for a credit card and received the following message: "We are unable to offer any additional credit at this time as you've been handed over to an external debt collector for non-payment on one or more of your Capitec accounts." This is very concerning and unfair, as I previously had a loan with Capitec that was fully paid up through DMC about 7–8 years ago. Since then, I have been a loyal Capitec customer, banking with you consistently and without any issues. It is disappointing to still be penalized for a matter that was resolved so many years ago. I kindly request that you review my profile and assist me with my credit card application. If this matter cannot be resolved, I do not see the need to continue doing business with Capitec, and I would unfortunately have no choice but to take my banking elsewhere. I trust in Capitec’s values and hope this matter can be handled fairly.
106 replies
7 months ago
Horrible customer service
I am extremely disappointed with the appalling service I received from Runway. The call center consultants are consistently rude, unhelpful, and show no willingness to assist clients. In particular, I had an unpleasant interaction with a consultant named Roxanne, whose attitude was completely unacceptable. She was dismissive, unprofessional, and made no effort to resolve my issue. Frankly, she lacks the basic customer service skills required for her role and should not be in a position that involves dealing with clients. This experience has left a very negative impresion of your company
0 replies
7 months ago
Horrible Customer service
I am extremely disappointed with the appalling service I received from Runway. The call center consultants are consistently rude, unhelpful, and show no willingness to assist clients. In particular, I had an unpleasant interaction with a consultant named Roxanne, whose attitude was completely unacceptable. She was dismissive, unprofessional, and made no effort to resolve my issue. Frankly, she lacks the basic customer service skills required for her role and should not be in a position that involves dealing with clients. This experience has left a very negative impression of your company
0 replies
8 months ago
Hollard itself was efficient, but their vehicle benefit partner completely ruined the experience
Experience with Hollard – Let Down by Their Vehicle Benefit Partner I recently submitted a claim with Hollard, and I must say they were excellent on their side. My funeral claim was processed quickly and paid out within 48 hours, which I truly appreciated. However, when it came to the vehicle benefit partner, the experience was a complete disappointment. The service was extremely poor. As part of the funeral policy, I needed to claim a car for 3 days to arrange the funeral. After receiving an SMS on Friday stating I could arrange collection, I immediately called. I was kept on the line for 30 minutes while they took my details and promised to call me back. They never did. The following day, I tried again — same story, same empty promises, and still no assistance. For such a critical time, when things should be made easier, their failure to deliver caused unnecessary stress and inconvenience. Hollard itself was efficient, but their vehicle benefit partner completely ruined the experience
106 replies
8 months ago
Extremely Poor Service from Vodacom Call Centre – Sim Swap Request
I called 136 at 12:55 for a SIM swap and was unfortunately connected to an incredibly *********** agent named Nandipha Mashoba. After wasting 11 minutes on the call, she told me I had to wait for the system to generate security questions. Before we even got to that step, she suddenly announced that I must go to a Vodacom store because her system was “down.” I live far from any Vodacom store — I cannot just drive there for a SIM swap. If I had failed the security questions, I would understand, but this was purely due to her incompetence. I asked if calling back would allow another agent to help me. She said yes. At 13:12, I called again and spoke to Refilwe Nkosi, who told me that since I had already called for a SIM swap, the system would not allow her to process it. She said she had spoken to her team leader, Noxeba Mpele, who would review my first call to confirm that I was never asked the security questions, and then call me back. For the record, I do not blame Refilwe — she actually sounded willing to assist. The issue lies entirely with the appalling service from my first call. I have been left stranded without a resolution, and now I am forced to wait with no guarantee of a callback. This level of service is completely unacceptable. There are many service providers out there — Vodacom is not the only option. If this is the kind of treatment customers can expect, it’s no wonder people leave for competitors. I expect this mtter to be resolved urgently.
106 replies
Review Distribution
5 Star
1 (2.4390243902439024%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.4390243902439024%)
1 Star
39 (95.1219512195122%)