Terrible service and they lie

Very disappointed their service and lies.I locked a return and chose 24 for them to collect .On the 24th I receive a message that the parcel was not collected due to parcel not ready which was a big fat lie.they don't respond to emails and they also dnt answer calls and I'm sitting here stuck with two pairs of big shoes.im definitely not gonna buy from them again but I want my refund and they must take their parcel.very frustrated