Not great upkeep, personal information violation, noise complaint brushed off.

Literally the worst night stay over I’ve ever experienced. When checking in I was requested to provide a list of personal details, names, surname, ID number, Address, Nationality the works all typed into an iPad along with the taking of an actual photo of our faces. I felt this was quite an over share of personal information and the photo was an invasion of privacy, after I had already booked online and paid beforehand.. When I asked why all this is necessary I was told that it’s the company policy, and I said, what if I don’t want to complete off of this, I was then told I would not be able to utilise the facility. I had just driven from Pretoria to Bloem and was already tired and not in the mood to argue. Already this just all felt like a violation, and as I had already paid I was not in the mood to struggle for a refund. We were then taken the a room at the back of the guesthouse, where there were also no sugars or coffee etc, which was then brought later. Which we ended up not using to say the least. Then the night there was a party happening in the unit next to us and outside till after 03:00 in the morning, when I called at about 23:00 to make a noise complaint, I realised that these people are intoxicated and roudy and would actually make this situation worse as they would know it was us who reported them if someone came to their door. So I just said to the gentleman at reception same and then told him to rather just leave it. And he was ever so happy to just say “ok” and leave the situation. Really felt it could have been handled different, reception should have insisted they come and hear the noise and offered us a different room. The music was so loud and the banging noises that was going on you could feel the t******* through the walls it was insane.. The fact of lack of care was just appalling. Needles to say we got no sleep and checked out at like 07:00 am the next morning.. The facility itself looks run down and sand and stone everywhere at the back where we were placed. Never been so dissatisfied and disappointed.