ES
Elektra S
Active since Nov 2018
6
Reviews
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Reviews
6 reviews20 months ago
Decofurn Silverlakes rude, arrogant staff.
I have bought furniture from Decofurn Silverlakes before and had no issues, today, made an EFT with an immediate payment/pay and clear and after contacting the branch to hear if the payment has been received and if I could come and collect the order, I was told they need to speak to head office to hear if payment has reflected before I can collect, I did get a call back and was advised that someone will contact me again and advise when. At this stage I was not too please to hear this as an immediate payment was done, why could no one assist me as to when I could collect?? and I was also not able to speak directly to any accounts department or so called “head office” when I asked to then speak with a manager, the lady on the line Mpho continued to speak to other personal in the background and having a fat laugh while keeping me on the line waiting, then a gentleman took over the call and also was not able to assist as to why I could not collect today!! This was utterly disgraceful behaviour from the staff and completely unprofessional to say the least. If I walked in and paid with a card or cash, I would have been able to take possession, but as this was an EFT (immediate payment) they just followed protocol that they only get the list of EFT payments the follow day.. No one was willing to try follow up on the payment made, to assist me in collecting today.. Disappointed in the service received today, and the rude, arrogant and disrespectful manner in which I was treated today..
0 replies
32 months ago
Not great upkeep, personal information violation, noise complaint brushed off.
Literally the worst night stay over I’ve ever experienced. When checking in I was requested to provide a list of personal details, names, surname, ID number, Address, Nationality the works all typed into an iPad along with the taking of an actual photo of our faces. I felt this was quite an over share of personal information and the photo was an invasion of privacy, after I had already booked online and paid beforehand.. When I asked why all this is necessary I was told that it’s the company policy, and I said, what if I don’t want to complete off of this, I was then told I would not be able to utilise the facility. I had just driven from Pretoria to Bloem and was already tired and not in the mood to argue. Already this just all felt like a violation, and as I had already paid I was not in the mood to struggle for a refund. We were then taken the a room at the back of the guesthouse, where there were also no sugars or coffee etc, which was then brought later. Which we ended up not using to say the least. Then the night there was a party happening in the unit next to us and outside till after 03:00 in the morning, when I called at about 23:00 to make a noise complaint, I realised that these people are intoxicated and roudy and would actually make this situation worse as they would know it was us who reported them if someone came to their door. So I just said to the gentleman at reception same and then told him to rather just leave it. And he was ever so happy to just say “ok” and leave the situation. Really felt it could have been handled different, reception should have insisted they come and hear the noise and offered us a different room. The music was so loud and the banging noises that was going on you could feel the t******* through the walls it was insane.. The fact of lack of care was just appalling. Needles to say we got no sleep and checked out at like 07:00 am the next morning.. The facility itself looks run down and sand and stone everywhere at the back where we were placed. Never been so dissatisfied and disappointed.
0 replies
33 months ago
Betway not paying out withdrawal!!
Absolutely frustrated to the max. It’s been two weeks since I’ve tried to withdraw from Betway, and each time is a different story. I’ve uploaded, ID front and back, Letter confirming bank account, (my ID and bank account are different surnames) so I’ve uploaded marriage certificate and ****en name ID as well, matching bank account. And the bank account statement showing the transactions to Betway keep coming back invalid. Every time I call the line, I’m told to wait 24 to 48 hours, after that period my funds are then transferred back into the Betway account, I have also emailed all the above fica docs to fica@betway.co.za as was told to do so when I called the line, and not even a response to the email. I’ve made about 6-7 calls and explained the situation and I’m told it’s being escalated, still no resolution. I’m fed up with no communication from Betway and no one who can actually assist. It’s not rocket science I’ve supp**** all the required fica documents and still no response as to my withdrawal..
120 replies
34 months ago
NO assistance from Vodacom!
I have been with Vodacom my whole life.. My contract is due for an upgrade and another service provider has offered better rates, when I called Vodacom to cancel my contract they tried to match what the other provider offered. On my account there are also amounts that I have no knowledge of what they are for and when I requested an itemised bill the line is just conveniently dropped, so I need to call again go through the verification process for security purposes load of ******* and then speak to someone new and start the discussion over again. When it gets to the hard part and no one has answers for me the line is just conveniently dropped again.. And so this continues to the point of frustration.. Where I end up giving up. This is just unacceptable service and I’m deeply disappointed with Vodacom. I will now just write off the amounts that have been taken off my account for years it appears and I will be cancelling my contract without any resolution or answers to my questions.. Absolutely disgusted with the service at Vodacom…
113 replies
66 months ago
King Price police update.
I just called in to update some new details to my policy, and was assisted by Emely Mollootimile. She was an absolute pleasure to work with. At times the signal was bad and she was patient efficient and very helpful. Thank you King Price for this great service and Emely for you knowledge and understanding of what I needed.
56 replies
91 months ago
VICTIM OF FRAUD
I started receiving phone calls from a company called MBD. Notifying me that I am outstanding in payments for a Cell phone contract with MTN, and should I not make payment, I will be BLACKLISTED. I informed them I do not have an account with MTN... and in turn was requested to send through an Affidavit stating the above with a Certified copy of my ID. How do I know this is even a real company to which I'm required to send certified personal documantation with out and formal notice to whom and why... On 26 September 2018 I went in to the MTN Brooklyn store and was assisted by Cello Mashiane. I told him the situation and handed to him my Affidavit and Original ID, he then made further copies and provided me with a ref no: 1- ********** 2680. He then notified me that an investigation within 21 days would be held. I requested from him to please notify this to the so called MBD company of the investigation and if they could stop harassing me for payment while the investigation is ongoing.. To this day I'm still being harassed by this MBD company and I give them the ref no provided to me and tell them the same story as above everytime.. So basically MTN is quick to pass over a matter to debt collectors but not quick to help rectify a problem that i am now facing and still being harrassed daily, with the fear of being blacklisted and then who is going to attend to that problem when that arises because MTN is to lazy and cannot inform thier debt collectors that I DO NOT HAVE an account at MTN. I also requested how this contract was opened on my name, because as far as I know one needs original Bank statements, certified ID and proof of residence!!! And was informed that an online application was submitted.. WOW how is MTN do far behind in today's day and age to accept documents over the web.. I have to call MTN on the daily to find out what is going on and what is the outcome??? And i am told by Cello that he as escalated the complaint to the frauds department and he is awaiting feed back.. I've requested the frauds department contact detail and Cello gave me MTNs general customer care line ********** 000 to which I must then ask to be put through to the frauds department. I did do this and after 2 hours of frustrating "please hold while I put you through" to the line being dropped, and this this occurs over snd over again, so i can never even get through to a frauds department. I then asked Cello if he could please contact the fraud department but he notified me that he can only communicate through the email line to the fraud department and there is no contact line to call. I am at my wits and frustrated to the max. And have raised my voice out of pure anger. But when I call Cello I'm notified that I am harassing him, but when I call and leave a message 3 times a week obviously it seems this way as he could not have the decency to call me back the first time I've left my number to be called back.. Today in particular I called the MTN Brooklyn as per usual to try find out what is happening, and it it evident that the staff now know who I am, and when I requested to speak with Cello, I can hear in the background communication and well what do you know he has taken lunch all of a sudden, I then asked to speak to a manager and was on hold for more than 10 min while I can hear communication in the back ground, as if the phone was just put on the desk left unattended and with no intenet at calling a manager and when the customer cannot stay on hold any longer will put off. Which in my case I did. Upon calling back 10 more times my line is literally disconnected after ringing once as if they know it's me calling and out of spite are canceling my calls.. I'm absolutely disgusted with the service I have received by MTN in this regard. I have waisted so much of my time calling, and being aggravated to the point of aggression due to useless service.. 21 days investigation is long over it is now 2 November 2018, and I'm still being harrassed by MBD debt collectors.... I want this sorted out.
420 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
5 (83.33333333333333%)