RG
Rusplek Guesthouse Conference Centre & Spa
Unclaimed Business
RG
Rusplek Guesthouse Conference Centre & Spa
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#5
in Real Estate
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Marianne J
1 reviews | Active since Jan 2020
31 Mar 2024, 16:03
Rusplek Bloemfontein disgusting
We paid a "discounted" price of R890.00 for a room at Rusplek, Bloemfontein. From outside it looks decent, but the room was another story. Shabby, falling apart. Fridge did not work, floors dirty, walls cracked, bath cracked, bed's base broken. Dishtowel filthy, Windows unfished with raw cement clinging to the window panes. Sheets had loose hair on it..not mine. There was some unthinkable disgusting dirt on the blanket. It was late and we needed a place to sleep over. SHAME ON YOU. And shame on Booking.com!
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Marianne J
1 reviews | Active since Jan 2020
31 Mar 2024, 16:03
Rusplek Bloemfontein disgusting
We paid a "discounted" price of R890.00 for a room at Rusplek, Bloemfontein. From outside it looks decent, but the room was another story. Shabby, falling apart. Fridge did not work, floors dirty, walls cracked, bath cracked, bed's base broken. Dishtowel filthy, Windows unfished with raw cement clinging to the window panes. Sheets had loose hair on it..not mine. There was some unthinkable disgusting dirt on the blanket. It was late and we needed a place to sleep over. SHAME ON YOU. And shame on Booking.com!
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Elektra S
1 reviews | Active since Jan 2020
28 Aug 2023, 08:56
Not great upkeep, personal information violation, noise complaint brushed off.
Literally the worst night stay over I’ve ever experienced. When checking in I was requested to provide a list of personal details, names, surname, ID number, Address, Nationality the works all typed into an iPad along with the taking of an actual photo of our faces. I felt this was quite an over share of personal information and the photo was an invasion of privacy, after I had already booked online and paid beforehand.. When I asked why all this is necessary I was told that it’s the company policy, and I said, what if I don’t want to complete off of this, I was then told I would not be able to utilise the facility. I had just driven from Pretoria to Bloem and was already tired and not in the mood to argue. Already this just all felt like a violation, and as I had already paid I was not in the mood to struggle for a refund. We were then taken the a room at the back of the guesthouse, where there were also no sugars or coffee etc, which was then brought later. Which we ended up not using to say the least. Then the night there was a party happening in the unit next to us and outside till after 03:00 in the morning, when I called at about 23:00 to make a noise complaint, I realised that these people are intoxicated and roudy and would actually make this situation worse as they would know it was us who reported them if someone came to their door. So I just said to the gentleman at reception same and then told him to rather just leave it. And he was ever so happy to just say “ok” and leave the situation. Really felt it could have been handled different, reception should have insisted they come and hear the noise and offered us a different room. The music was so loud and the banging noises that was going on you could feel the t******* through the walls it was insane.. The fact of lack of care was just appalling. Needles to say we got no sleep and checked out at like 07:00 am the next morning.. The facility itself looks run down and sand and stone everywhere at the back where we were placed. Never been so dissatisfied and disappointed.
Helpful (0)
|Replies (0)ES
Elektra S
1 reviews | Active since Jan 2020
28 Aug 2023, 08:56
Not great upkeep, personal information violation, noise complaint brushed off.
Literally the worst night stay over I’ve ever experienced. When checking in I was requested to provide a list of personal details, names, surname, ID number, Address, Nationality the works all typed into an iPad along with the taking of an actual photo of our faces. I felt this was quite an over share of personal information and the photo was an invasion of privacy, after I had already booked online and paid beforehand.. When I asked why all this is necessary I was told that it’s the company policy, and I said, what if I don’t want to complete off of this, I was then told I would not be able to utilise the facility. I had just driven from Pretoria to Bloem and was already tired and not in the mood to argue. Already this just all felt like a violation, and as I had already paid I was not in the mood to struggle for a refund. We were then taken the a room at the back of the guesthouse, where there were also no sugars or coffee etc, which was then brought later. Which we ended up not using to say the least. Then the night there was a party happening in the unit next to us and outside till after 03:00 in the morning, when I called at about 23:00 to make a noise complaint, I realised that these people are intoxicated and roudy and would actually make this situation worse as they would know it was us who reported them if someone came to their door. So I just said to the gentleman at reception same and then told him to rather just leave it. And he was ever so happy to just say “ok” and leave the situation. Really felt it could have been handled different, reception should have insisted they come and hear the noise and offered us a different room. The music was so loud and the banging noises that was going on you could feel the t******* through the walls it was insane.. The fact of lack of care was just appalling. Needles to say we got no sleep and checked out at like 07:00 am the next morning.. The facility itself looks run down and sand and stone everywhere at the back where we were placed. Never been so dissatisfied and disappointed.
0
Replies (0)CR
Christelle R
1 reviews | Active since Jan 2020
25 Sept 2018, 08:49
Book in the guesthouse but stay behind the parking area in a room
We had a booking at Rusplek on 9 to 12 August and was totally disappointed and shocked with the state of the room that we were given. It was definitely not on one of the pictures, was old, bedding was horrible, there was masking tape in the bathroom around the skirting, the shower hardly worked, the state of the plugs were shocking and this room was behind a wall in the parking area. We in fact booked in the guesthouse. And was given a room that should be given to workers - not guests. And we were not greeted friendly upon arrival at all. This stay was unpleasant and something we are trying to forget. A total waste of money. Booking was done via booking.com which should be aware of this.
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Christelle R
1 reviews | Active since Jan 2020
25 Sept 2018, 08:49
Book in the guesthouse but stay behind the parking area in a room
We had a booking at Rusplek on 9 to 12 August and was totally disappointed and shocked with the state of the room that we were given. It was definitely not on one of the pictures, was old, bedding was horrible, there was masking tape in the bathroom around the skirting, the shower hardly worked, the state of the plugs were shocking and this room was behind a wall in the parking area. We in fact booked in the guesthouse. And was given a room that should be given to workers - not guests. And we were not greeted friendly upon arrival at all. This stay was unpleasant and something we are trying to forget. A total waste of money. Booking was done via booking.com which should be aware of this.
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Replies (0)FS
Funzani S
1 reviews | Active since Jan 2020
19 Jan 2016, 09:53
Worst Service Ever
Worst service ever....<br> <br> I called wanting to make a booking and was told that they will email me, still that didn't happen i called again and was told that it was not the same girl i spoke to and they will send me an email. Still nothing happened and again i called same story. The workers i spoke to very rude, not friendly at all. During the day i wanted to book for i get a call from the lady in a very rude tone, do you still want the room. uhm hold up here i never got the email to begin with so what room. then she hung and was so rude.<br> <br> Very rude workers, they must do something about it all they will lose customers.<br> <br> Regards<br> Angry
Helpful (0)
|Replies (0)FS
Funzani S
1 reviews | Active since Jan 2020
19 Jan 2016, 09:53
Worst Service Ever
Worst service ever....<br> <br> I called wanting to make a booking and was told that they will email me, still that didn't happen i called again and was told that it was not the same girl i spoke to and they will send me an email. Still nothing happened and again i called same story. The workers i spoke to very rude, not friendly at all. During the day i wanted to book for i get a call from the lady in a very rude tone, do you still want the room. uhm hold up here i never got the email to begin with so what room. then she hung and was so rude.<br> <br> Very rude workers, they must do something about it all they will lose customers.<br> <br> Regards<br> Angry
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