CD
Christelle R
Active since Jul 2009
48
Reviews
0
Industries
Reviews
48 reviews31 months ago
Not impressed Edgars - fix my surname that YOU changed
Edgars conveniently changed my surname from du Randt to Randt and now that Im trying to rectify it (via mail) its a challenge. Who made the mistake? Goodness me just fix it - I gave you proof via email. Wanting to verify my request but you made the error! Really? Mbulelo and then you pretend to have phoned me. Just action my request please - its legitimate - go and check your records where you even have my ID!!!!!!!!!!!
0 replies
34 months ago
Just Property - Don't ever use them!
Rented a property for 14 months via Just Property and what a disaster. For them it's Just Property. Nothing more! No after contract check in. Don't respond to messages. Staff handling rentals are unprofessional and not knowledgeable. And no they're not always open. Issues/problems were eventually resolved direclty with the owner. Mold and damp - which made us severely sick - was reported in writimg and never resolved. It was easier to give us notice (but thanks for that as I purchased a property via a reputable company). And when I publicly did not recommend Just Property via Social Media - which is my right - I was threatened, bul**** and intimidated and even referred to Head Office who did absolutely nothing. #dontusejustproperty #noethicalstandards
0 replies
37 months ago
Fibre order - its day 10 without any joy
On 20 March we cancelled our existing Fibre in Melodie, Hartbee****rt and placed a new order for Schoemansville, Hartbee****rt. 3kms away. Its now day 10 and we still dont have any joy. Apparently the cancellation order has not even been completed! Considering that I have been a Vodacom client for 27 years and we've been following up every day this is not acceptable. Come on Vodacom there are many other service providers out there that focuses on client service which you clearly dont! Im beyond shocked!
159 replies
44 months ago
No response to email to log a request
I have been trying to amend the car registration details of my father since 19 July 2022 and have sent 3 mails without any response. This is pathetic.
148 replies
48 months ago
No service on payments or membership cards
I transferred from NMAS to Bestmed on 1 Jan 2022. I never received any membership cards. I queried this and was promised that it would be couriered to me – that was 4 May – still waiting. Remember that this is month 5 already! I did a claim on 4 April, which was processed on 7 April for R550 to be refunded to me. When I got my monthly statement on 4 May (a month later!!) I queried the R550 that was apparently refunded to me – no it was not. I was then advised that you don’t have my banking details and that I have to complete a change in banking details form. 1) Nothing is being change 2) How can you not see that the money was never refunded to me 3) I cannot complete a pdf form 4) Every time I reply my query goes to a different Call Agent I today sent my banking details All I’m asking is to refund me that money due to me and that you claimed to have refunded me. If I never queried you, you would have been none the wiser. Not acceptable. I have on more than one occasion asked for this to be escalated. If you receive a query, why not allocate it one person – with that person’s email address – to resolve it. IM NOT HAPPY!
0 replies
49 months ago
Please dont try and solve anything via Buyisiwe Mazibuko
I have tried to make a change to my existing policy (merely removing a dependent) for 4 weeks now and have not been able to do so as Im not able to complete a form. Why cant this be done telephonically? We are in a digital age where a recording serves as confirmation! Ive been sending questions (via mail) to Buyisiwe Mazibuko which she does not answer properly and even dont respond. Ive never experienced such poor service - asking for persal numbers and not being clear on scheme and member group numbers. Yesterday I advised that I will cancel - in frustration to just get a little better service - and what was the response form her - one word. Noted. Is this how you retain clients thats been with you for years? Im shocked!!!!
0 replies
50 months ago
Edgars just takes money that they owe you!
I had a balance of R29-60 in credit for many months. All of a sudden this was deleted with an entry called account credit adjustment. I made a purchase of R199-99 when I picked this up. Please give me my money back and rectify my account. If you steal R30 from each of your clients can you imagine. Why on earth was this done anyway? I have tied to resolve this via mail - but yes of course no response!
106 replies
56 months ago
Telkom - still receiving an account for a bill settled 20 months ago!
My parents (du Randt) sold their townhouse at the end of 2019 and moved out of the property on 3 Jan 2020. Their phone bill on 0116608031 was settled but now 20 months later they still get demands for a phone line that does not even belong to them anymore. How many times more are you going to do this? This is typical Telkom (look at all the complaints!). Now this account has been handed over to P&P Attorneys ref 37D020663. Come on - for what? They are pensioners that do not deserve to be harassed for something that been resolved on more than one occasion. Please can we resolve this in writing (PLEASE DONT CALL) via email only. And can I receive an explanation.
0 replies
69 months ago
Mogale City steals people money and dont act on attorneys instructions
Mr & Mrs du Randt moved out of their property and the account 022028409001029 should have been transferred over to the new owner. Mogale City owed the du Randt's R3684-22. An sms was received this week stating that an amount of R1149-99 is now owed by the du Randt's. Considering that they have not lived at the property and the attorneys hand delivered the transfer dcouments to Mogale City this is absurd. Please ocntact me via email (email only) to resolve this immediately.
0 replies
69 months ago
Tekom does not close account when instructed to!
Telkom last payment was made on 14 Jan 2020 (Tel 011660 8031 ino S du Randt) and the account was then closed at Key West. Please can you urgently contact me via email (email only) so that this can be sorted out as an sms was received stating that R2070-41 is owed. The property was sold and as the phone is a fixture this account is absurd. Telkom is known for not closing accounts when they are instructed to.
0 replies
Review Distribution
5 Star
7 (14.583333333333334%)
4 Star
0 (0%)
3 Star
2 (4.166666666666667%)
2 Star
5 (10.416666666666666%)
1 Star
34 (70.83333333333333%)