Most pathetic retail store in JHB

Russells Krigersdorp. What PATHETIC service we received from them. We bought a lounge suite on Sunday 15 December and were told that the delivery would be on Wednesday the 18th. When we heard nothing at around 14:00, I phoned Nonthuthuzelo and I was told that it only happen on Friday and that upset me as I had to put in a day's leave and had no communication at all telling me it was moved. Today, which is Friday, we have not heard anything about the delivery and my wife had to cancel her cancer treatment because nobody can give us an indication of the time. After my wife contacted Nonthuthuzelo, she phoned back and said that she cannot confirm anything as we had to wait for the delivery driver to phone us. This is unacceptable as we got good sales service until we paid the money and now nobody cares. It is now past 9pm and we still do not have it. We thought we would get good service from Russells as before, but clearly that is not the case.