Waiting on a refund for a month!

RUSSELS PROMENADE BRANCH!!!!!!!!

Absolutely horrible service rendered by you and your staff.

My father purchased a table and chairs and a bed from you guys on the 2nd of November. Your manager Sisco told my father that if the table and chairs arrived unassembled, we should have the order returned back to which we did, we waited almost a whole 2 weeks for the correct order to arrive and low and behold, when the table and chairs arrived, one of the chairs were broken AND YOUR DELIVERY PEOPLE wanted my mother to take the table and chairs as is. It's been a whole month now and we have not received the refund yet.

YOUR MANAGER Sisco is giving my father the runaround, reassuring him that the refund was made as urgent. It's been a MONTH, where is the urgency? Are you taking advantage of older people? Do you want me to come to the shop and cause a scene? Is that when you'll take my father serious? Should I go to the Ombudsman and have your entire branch investigated? How many people are you doing this to?

My father was once again told on Monday that his money will be in his account today. Where is the money? Do you want him to beg for his own money?

This is absolutely ridiculous. Not only is the service pathetic but the staff is so non chalant, they couldn't care less.

I hope your regional manager sees this and takes proper action because this is unacceptable!