Failure of Rustenburg Local Municipality (RLM) to correct their own mistakes on accounts m

I have been trying to get electricity overcharges (demand and access (or also called capacity) on my client's account (15256196) reversed since before 11/12/2025. On 11/12/2025 I formally declared a dispute a terms of Section 102 of the Systems Act. I visited the electricity unit already 6(six) times and the BTO of RLM various times and have submitted many e-mails, threatening to report RLM - ALL to no avail . Although the overcharges are common sense, the BTO refuse to reverse same, reasoning that the electricity unit must indicate as such, despite it being clear (in my view) that RLM overcharged my client said charges, as it is included in the "provisional bill" supp**** by the electricity unit. I have just been with Mr Phiri at the electricity unit and he is also of the view that the BTO must correct their error, as they charged these charges in addition to the demand and capacity charges on the provisional bill for November 2025. The problem is bigger, because RLM now includes these charges in the clearance amounts. Said section say they cannot exclude it despite the fact that it is disputed and not yet reversed. In closure, RLM target paying consumers, but fail to correct their own mistakes. I cannot help but to think it is deliberate and malicious.