Rustenburg Municipality Overcharges me Rates and taxes

The rates and taxes that i am being charged for extension 23 Boitekong, Rustenburg RDP houses are high and I am hardly at home, the electricity and water bill is ridiculously high and I hardly even use water that side .I only go home once a month. The whole area is a mess and I am told to pay R1600 per month for the rates and taxes that I only use once a month.

2.There is a water pipe that was broken for 3 weeks due to the municipality project for fibre installation, this is the 4th week and they have not repaired it. There was no electricity the whole past weekend and they still over charge me on rates and taxes that are high while service delivery is poor. I went to enquire and complain and I did not get assistance. The lady who works at enquiry told me that if I want to get the full statement for since the house was registered after my mothers passing ,I have to pay R20 per page which i have never encountered even at local internet cafes, she refused to send me an email saying they have system issues.

I asked for the managers email and they refused to give me.

May I please be assisted on this matter.My bill is suddenly R10k ,I have been paying R500 per month, last year the bill was on 00 when I opened an account.The whole of January and December I was not at home but they even took me to their lawyers and on a daily basis ,I am being bombarded with legal calls, messing up my credit record and telling me they will summon me to court. I sent emails of proof of payment to the same lawyers and the municipality but they did not allocate money instead I feel harrassed and I do not have money to afford lawyers to attend to that case since I have alot of debts and expenses that I am trying to recover from.

Due to the historical financial issues reported, is this a way of the municipality recovering their loss by exploiting local citizen?Is everyone in the Boitekong extension 23 which is close to informal settlements paying the same amount of rates and taxes especially for people who stay in the area full time?

Please kindly assist on escalation and complaint platform