Terrible Service and disappointing food

What a Horrible experience, we have been to Rusty Grille on numerous occasions and never been disappointed. We went for Dinner on Saturday evening, it was horrific! Our server was Lizzy she was missing all evening. Starters we ordered Nachos, we asked for the Guacamole, to be in the side as my son is allergic to AVO, we received Nacho with guacamole throughout the whole thing. The rest of the starters were oily and tasteless! getting a drink was an effort! Mains were a bit better, but the meal took 3 and half hours! The kids play area was in darkness so not safe to use. Very bad. I don't think there is management as we did not see any one the whole meal. You were always on our plan when we came to Bela Bela , you will never see us again !