Rusty Hook pethetic service !!!

We got married on 29 September 2018, one full month before the wedding I phoned Rusty Hook to book a room for my soon to be husband with his groomsmen to get ready in and for the photographer and videographer to take photos while they getting ready there , and also for my parents to then stay over there the night of the wedding !

I then explained to them how important it is for us to have the room and asked them several times can I pay a deposit to ensure that the room is available whereby they replied and said no need they dont work ok deposits we can just come on the day and pay they have it written in the book everything will be fine.

Afterwards I phoned every week to confirm that the room is still available and they confirmed everytime (4 times ) that it is available!

Finaly when my husband arrived on the day of our wedding at the room they were so confused and kept him waiting for an half an hour ! 2 hours before we had to get married by only then came to tell him sorry they made a mistake with a double booking and they cant help him !

I feel that it is absolutely unacceptable and poor pethetic service ! He had to make a quick plan to get a room to get dressed in the photographer and videographer who we had to pay for travel and petrol was waiting there and had to go to anothet venue and we had to rush to get another venue within an hour and a half before we are getting married !

I am toatally disgusted in the service received from rusty hook and I feel it is pethetic to have that stress just a few hours before you are getting married !

The excuse was a “Natasia “ wich was me and a “sasha” which Was the other person booked and they got confused! I feel it is totally totally unacceptable !!!