NS
Natasia S
Active since Apr 2017
5
Reviews
0
Industries
Reviews
5 reviews69 months ago
Absa is the worst bank ever!!!
Absa is pathetic, I logged a complain, Vanessa Crowe contacted me gave me a reference number. Said that she will give me feedback by 28/08 end of day we are now on 30/08 still no reply no feedback. It is the worts bank to bank with!!!!!!!!! So where do you complain if no one is capable of doing anything about it....!!!!! "Thank you for bringing this incident to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced with Absa Personal Loans. My name is Vanessa Crowe and I will be your dedicated contact person and I will escalate your complaint raised with us. Your complaint reference number is C-06747047 and I will provide you with feedback by end of day 28 Aug’20." No feedback after that!!!!
53 replies
69 months ago
POOR SERVICE !!!!
I had a payment holiday on my account for 3 months, after the 3 months I asked for 1 more month extension because we are still receiving salary cuts at work. I phoned on the 16/07/2020 and was told that the extension was done and my first installment will be 01/09/2020. on the 23rd I phoned again to follow up because I saw all of a sudden my account was in arrears. then I was told the payment Holiday was not extended yet for one more month and that the will escalate the matter and that the account was in arrears because of the service fees. which was never explained to me. then the debit order went off on 01/08/2020 I phoned Absa again to follow up on my payment Holiday and I spoke to a Dalarice she informed me that the payment holiday was granted and she will reverse the debit order the loan amount plus the arrears amount that they took because the account was not supposed to be in arrears that was a mistake, that was on 08/08/2020. on 13/08/2020 the money came back into my account but now my account still shows in arrears with the installment plus initial arrears amount that was a mistake, I phones several times and get told everyday the account needs to be updated they will escalate the matter but nothing is happening. I cannot afford to have that amount plus my installment to go off month end as we are still receiving high salary cuts and I see this as a matter of urgency and cant understand how it takes almost a month for Absa to update an account. your urgent response will be highly appreciated
159 replies
90 months ago
Worst Service From Telkom
Friday 23/11/2018 the internet services at home went off. We have logged a fault and have been waiting since then for the services to be fixed. still today nothing has been done. everyday i go online chat to the agents no one can give me proper answers or assistance on what is really going on or when it will be fixed. they all tell me everyday a technician will be assigned it will be taken as a matter of urgency and that i will get an sms with updates but it has now been almost a week , no technician , no sms , when i ask for management they say that there is no one available and they wont be able to assist. i feel that it is the worst service ever no proper customer service, no proper answers on what is going on and when it will be fixed and in the meantime whe have to pay for a service that is not working. , I've logged a formal complaint with them. but no feedback as yet.
0 replies
92 months ago
Rusty Hook pethetic service !!!
We got married on 29 September 2018, one full month before the wedding I phoned Rusty Hook to book a room for my soon to be husband with his groomsmen to get ready in and for the photographer and videographer to take photos while they getting ready there , and also for my parents to then stay over there the night of the wedding ! I then explained to them how important it is for us to have the room and asked them several times can I pay a deposit to ensure that the room is available whereby they replied and said no need they dont work ok deposits we can just come on the day and pay they have it written in the book everything will be fine. Afterwards I phoned every week to confirm that the room is still available and they confirmed everytime (4 times ) that it is available! Finaly when my husband arrived on the day of our wedding at the room they were so confused and kept him waiting for an half an hour ! 2 hours before we had to get married by only then came to tell him sorry they made a mistake with a double booking and they cant help him ! I feel that it is absolutely unacceptable and poor pethetic service ! He had to make a quick plan to get a room to get dressed in the photographer and videographer who we had to pay for travel and petrol was waiting there and had to go to anothet venue and we had to rush to get another venue within an hour and a half before we are getting married ! I am toatally disgusted in the service received from rusty hook and I feel it is pethetic to have that stress just a few hours before you are getting married ! The excuse was a “Natasia “ wich was me and a “sasha” which Was the other person booked and they got confused! I feel it is totally totally unacceptable !!!
0 replies
109 months ago
Poor service
<p><span style="color: #555555; background-color: #ffffff;">Dstv made a mistake by making a double debit on our account for the month of April , only one of the double debits was succesfull , the other one never went of from the account. Then we received an sms stating that they will refund the amount that was double debited from our account. Wich was not necesarry because they never took two amounts from our account. Then we saw that our account is in arreas I then phoned them and they said that they made a refund to us that they werent supposed to do because they only took one installment so we owe them that ammount . But they never did the refund , we then had to send them bank statements to confirm that the money was never paid back to us that was two weeks ago I phoned them again today to ask of someone can please assist me to get the matter resolved the lady promised me that someone will get back to me today and no one did I feel that it is the worst service I have ever received !!!</span></p>
280 replies
Review Distribution
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4 Star
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2 Star
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1 Star
5 (100%)