KICKED TO THE CURB AFTER 22 YEARS OF BEING A LOYAL CUSTOMER.

We've been loyal clients of RUWAG for 22 years. We buy our drills from them since our inception date. In the beginning their service was good, but for the last couple of years I've been struggling with their deliveries. You sometimes only get your order a month after you ordered. Every time they change to new reps, but the last 2 was a disaster waiting to happen. I put an order in more than a month ago, and followed up about it last week. I phoned the rep, and he said he will sort it out. This morning I once again enquired about it, didn't get an answer back. Now, a month plus later I receive this message via WhatsApp from their Rep Kobus.

Goeie dag Chrisrelle Vertrou dit gaan goed.

Omdat julle nie Ruwag boorpunte verkoop nie kan ek julle nie ondersteun met voorraad nie. Ek is jammer ek weet nie wie het julle rekening oop gemaak nie maar ek mag ongelukkig julle nie meer ondersteun met voorraad nie want ons verkoop net aan besighede wat ons produkte weer her verkoop. Ons mag glad nie aan besighede verkoop wat self die boorpunte gebruik nie.

This just means that after 22 years of being their customers, they don't want us anymore, because we make use of their drills instead of selling them. In other words, the small guys aren't good enough for them anymore. They deliver on a regular basis 500 metres from us, so it's not that they have to ride far out of the way for our delivery.

We've been KICKED TO THE CURB AFTER 22 YEARS OF BEING VERY LOYAL CUSTOMERS... UTTERLY DISGUSTED!