RP
Ruwag PTY LTD
Unclaimed Business
RP
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Ruwag PTY LTD
Ruwag PTY LTD has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Ruwag PTY LTD across 2 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCW
Christelle W
1 reviews | Active since Jan 2020
15 Sept 2025, 14:32
KICKED TO THE CURB AFTER 22 YEARS OF BEING A LOYAL CUSTOMER.
We've been loyal clients of RUWAG for 22 years. We buy our drills from them since our inception date. In the beginning their service was good, but for the last couple of years I've been struggling with their deliveries. You sometimes only get your order a month after you ordered. Every time they change to new reps, but the last 2 was a disaster waiting to happen. I put an order in more than a month ago, and followed up about it last week. I phoned the rep, and he said he will sort it out. This morning I once again enquired about it, didn't get an answer back. Now, a month plus later I receive this message via WhatsApp from their Rep Kobus. Goeie dag Chrisrelle Vertrou dit gaan goed. Omdat julle nie Ruwag boorpunte verkoop nie kan ek julle nie ondersteun met voorraad nie. Ek is jammer ek weet nie wie het julle rekening oop gemaak nie maar ek mag ongelukkig julle nie meer ondersteun met voorraad nie want ons verkoop net aan besighede wat ons produkte weer her verkoop. Ons mag glad nie aan besighede verkoop wat self die boorpunte gebruik nie. This just means that after 22 years of being their customers, they don't want us anymore, because we make use of their drills instead of selling them. In other words, the small guys aren't good enough for them anymore. They deliver on a regular basis 500 metres from us, so it's not that they have to ride far out of the way for our delivery. We've been KICKED TO THE CURB AFTER 22 YEARS OF BEING VERY LOYAL CUSTOMERS... UTTERLY DISGUSTED!
Helpful (0)
|Replies (0)CW
Christelle W
1 reviews | Active since Jan 2020
15 Sept 2025, 14:32
KICKED TO THE CURB AFTER 22 YEARS OF BEING A LOYAL CUSTOMER.
We've been loyal clients of RUWAG for 22 years. We buy our drills from them since our inception date. In the beginning their service was good, but for the last couple of years I've been struggling with their deliveries. You sometimes only get your order a month after you ordered. Every time they change to new reps, but the last 2 was a disaster waiting to happen. I put an order in more than a month ago, and followed up about it last week. I phoned the rep, and he said he will sort it out. This morning I once again enquired about it, didn't get an answer back. Now, a month plus later I receive this message via WhatsApp from their Rep Kobus. Goeie dag Chrisrelle Vertrou dit gaan goed. Omdat julle nie Ruwag boorpunte verkoop nie kan ek julle nie ondersteun met voorraad nie. Ek is jammer ek weet nie wie het julle rekening oop gemaak nie maar ek mag ongelukkig julle nie meer ondersteun met voorraad nie want ons verkoop net aan besighede wat ons produkte weer her verkoop. Ons mag glad nie aan besighede verkoop wat self die boorpunte gebruik nie. This just means that after 22 years of being their customers, they don't want us anymore, because we make use of their drills instead of selling them. In other words, the small guys aren't good enough for them anymore. They deliver on a regular basis 500 metres from us, so it's not that they have to ride far out of the way for our delivery. We've been KICKED TO THE CURB AFTER 22 YEARS OF BEING VERY LOYAL CUSTOMERS... UTTERLY DISGUSTED!
0
Replies (0)PK
Patience K
1 reviews | Active since Jan 2020
23 Jul 2021, 18:44
Wheels Theft
It was on a Saturday night, 2021-06-05. Came back home around 8pm and parked my car in the parking lot and went into the house to sleep. In the morning around 7am I got a knock on my doorstep, it was my neighbour letting me know that my car tyres have been stolen. I went to the parking lot and sadly all 4 tyres were stolen, my car was placed on stones. I was shattered and didn’t know how to react at the time. As I was sitting in the house a thought came that I should walk in my neighbourhood to check if there isn’t any house with cameras and fortunately I managed to get 2 house with camera’s. I’m still new in this place and don’t know anyone but I thought to myself let me try my luck. I went into the 2 houses and luckily I found very helpful people and they were willing to help me out. I managed to get the 2 footages and I saw the car that did everything and sadly a company car was used to perform all this theft. It was around 11pm until at least 2AM, took them close to 2 hours to do this. Because now I had a trace of who to speak to, I approached the company by the name of Ruwag as their car is the one that was used and spoke to a manger there by the name of Grant. Grant was willing to assist me and took the time to look into the footage and told me they had an idea of who the staff member could be because their tracker showed that the car was in my neighbourhood at those given times however they could not conclude anything at the time as they did not have concrete evidence. Grant told me they were going to perform a lie detector test. A few week later I got a response from the company denying all the allegation saying there is nowhere where the footage shows the tyres taken into their car and they could not help me further. Even after a footage confirming movements from my house into their car, the car being there for close to 2 hours and tracker confirming the car was indeed there. A few weeks after the denial of all allegations, I got a text from someone claiming to be the suspect’s wife and told me that he acknowledges and is deeply sorry for what her husband Phillip did to my car and that Phillip was dismissed from work. Now my question was why would they fire a person there is no evidence that proves he did that? So meaning the company does acknowledge that their staff member did this, they were just running away from responsibility of reimbursing me. I need help in resolving this as I tried solving with Ruwag however they just ran away from responsibility. My tyres and mags worth R15000 are gone and now I’m left with an expense that I didn’t plan of. Another thing is that the company also compromised my information as it managed to get to the suspect’s wife. With this number my movements can be traced and I can be attacked by these people and God knows what they will do to me, I feel unsafe. I need help, I am scared for my family's life.
Helpful (0)
|Replies (0)PK
Patience K
1 reviews | Active since Jan 2020
23 Jul 2021, 18:44
Wheels Theft
It was on a Saturday night, 2021-06-05. Came back home around 8pm and parked my car in the parking lot and went into the house to sleep. In the morning around 7am I got a knock on my doorstep, it was my neighbour letting me know that my car tyres have been stolen. I went to the parking lot and sadly all 4 tyres were stolen, my car was placed on stones. I was shattered and didn’t know how to react at the time. As I was sitting in the house a thought came that I should walk in my neighbourhood to check if there isn’t any house with cameras and fortunately I managed to get 2 house with camera’s. I’m still new in this place and don’t know anyone but I thought to myself let me try my luck. I went into the 2 houses and luckily I found very helpful people and they were willing to help me out. I managed to get the 2 footages and I saw the car that did everything and sadly a company car was used to perform all this theft. It was around 11pm until at least 2AM, took them close to 2 hours to do this. Because now I had a trace of who to speak to, I approached the company by the name of Ruwag as their car is the one that was used and spoke to a manger there by the name of Grant. Grant was willing to assist me and took the time to look into the footage and told me they had an idea of who the staff member could be because their tracker showed that the car was in my neighbourhood at those given times however they could not conclude anything at the time as they did not have concrete evidence. Grant told me they were going to perform a lie detector test. A few week later I got a response from the company denying all the allegation saying there is nowhere where the footage shows the tyres taken into their car and they could not help me further. Even after a footage confirming movements from my house into their car, the car being there for close to 2 hours and tracker confirming the car was indeed there. A few weeks after the denial of all allegations, I got a text from someone claiming to be the suspect’s wife and told me that he acknowledges and is deeply sorry for what her husband Phillip did to my car and that Phillip was dismissed from work. Now my question was why would they fire a person there is no evidence that proves he did that? So meaning the company does acknowledge that their staff member did this, they were just running away from responsibility of reimbursing me. I need help in resolving this as I tried solving with Ruwag however they just ran away from responsibility. My tyres and mags worth R15000 are gone and now I’m left with an expense that I didn’t plan of. Another thing is that the company also compromised my information as it managed to get to the suspect’s wife. With this number my movements can be traced and I can be attacked by these people and God knows what they will do to me, I feel unsafe. I need help, I am scared for my family's life.
0
Replies (0)