RwandaAir - better late than never?

Hello Peter! In May I flew my daughter from the UK to South Africa for a visit. Her flight to SA went well: the aircraft was clean, meals were good and everything worked. Going home was another story! She arrived at Oliver Tambo to be notified that the flight was delayed. After a few notifications that the plane would be leaving later, it finally culminated into the flight being totally cancelled. Along with other passengers my daughter was accommodated at a hotel overnight, but she could only resume her journey home the next day. This had repercussions. She lives in Plymouth which is a six hour bus trip from Heathrow, and as a result of the delay the bus was missed and there is no refund for that. Her cat was being cared for by a kitty nursery and she ended up paying an extra day's accommodation for his stay. Long story short, she was out of pocket by seventy pounds. The worst frustration was when regular RwandaAir passengers in her group reported that this is a regular happening on RwandaAir. Never will I fly RwandaAir again.