Extremely pathetic service from RwandAir

On the 28th December we had booked a holiday through our travel agency who set our flights with RwandAir. It has been the worst flying experience that i have dealt with . With over 10 hour delay on the first day and getting to my destination 1 day later i thought that will be the last . On our arrival back after the holiday we had a bigger issue of our bag not being there . This and many other passengers on the flight with us had the same issue . Really terrible service . The flight management team at the check in counters of O.R TAMBO are extremely rude when questioned as if they are doing us a favor when its their job to give us information on our flight