Terrible customer service and lack of responsiveness

If you want to waste you time and run after a place to get service this is the place for you.

I had my service done through my warranty in 2024... The notified me about a fault and I requested a quote. They then ignored my messages to provide the quote after multiple phone calls, emails and whatsapp messages.

I prefer my car to be serviced and worked on by one place. So this year I tried to start this process again of getting the quotes for the service and repairs.

On morning of 17 April I called in spoke to Dillon and asked him to send a quote. At about 3pm I send him an whatsapp to follow up. It is now 24 April with no response from them... even after they did the exact same thing in 2024.

Stay away as they are not very responsive to customers... They expect you as a customers to jumps through hoops to get service, you must be thankful to them for something you want to pay for.

I called Holloway's workshop and my car is booked in and all is sorted.

It is disrespectful and distasteful to make customers run after you for a service we pay for... can only imagine if anything goes wrong how you would be accountable.

I think there workmanship is good but I prefer good customer service and workmanship.