Dropped off my Air Fryer for a quote on Monday

Dropped off my Air Fryer for a quote on Monday. I was told that I would receive a quote before Thursday. I received no communication to keep me informed. I called on Thursday and was told that they did not touch the machine. There was no apology and I was told that unfortunately they are very busy. There was no attempt to rectify their poor service and I was told that “it is what it is”. I would not use this company again.