Washing machine

Booked in my washing machine. Had to phone them to inquiry about the problem. Initially the machine "cut out". They informed me only the drum needs cleaning. They did that apparently R550. I needed to pay for transport to get the machine there and back. Machine worked for 2 washes, same problem. Phone Eddie to inquiry about what to do next. He refuses to send someone to my home to have a look, they don't do Olifantsfontein area, and he doesn't want to refund me. Claims he is 43 years in businesses abd never had any complaints. I am really not satisfied with his service........