Appalling After-Sales Service and Lack of Transparency from S4 Auto

I am writing to express my frustration and disappointment with S4 Auto regarding my purchase of a 2019 Lexus IS 300h. This experience has been marred by misleading information, poor vehicle quality, and inadequate after-sales service.

The Issues: Undisclosed Accident History:

During the purchase, I was assured the vehicle had only minor cosmetic imperfections, such as chips and scratches. However, a report from Vindocs.co.za revealed the car was involved in an accident in 2022, a significant detail that was never disclosed to me.

Damage During Transport:

The car was transported by truck from Johannesburg to Cape Town. Upon delivery, I immediately noticed damage to the front bumper, including a gash on the chrome lip. I informed the dealership right away, but they never disclosed this damage before delivery. Later, they claimed it occurred during transport, yet they refused to take responsibility or resolve the matter and stated they waiting on the truck company but it's been 2 weeks already.

Incorrect Claims About Cosmetic Repairs:

The dealership claims I agreed to cosmetic repairs. While I did sign the OTP acknowledging minor cosmetic work, this was limited to issues like stone chips and small scratches. At no point was I informed of repairs as extensive as R16,000, which is the cost of addressing the damage now identified by the panel beater.

Substandard Repairs:

Upon inspection by a panel beater, the following issues were uncovered:

-Front and rear bumpers are loose. -Poor-quality spray work and unprofessional repairs. -These issues point to low standards of workmanship that are unacceptable for a high-end vehicle like a Lexus.

Dismissive After-Sales Support:

-The dealership has been unhelpful and dismissive of my concerns. -They continue to deflect responsibility and provide no meaningful solutions.

Trust Betrayed:

As an out-of-province buyer, I re**** on S4 Auto’s honesty and professionalism. Instead, I received a vehicle in worse condition than advertised and have been left to deal with these issues independently.

My Ask: I expect S4 Auto to:

-Acknowledge the undisclosed accident history and poor-quality repairs. -Provide compensation for the significant costs now required to rectify the vehicle’s condition. -Cover the expenses for professional repairs to bring the car to the condition it was presented as during the sale.

Caution to Other Buyers

Until this matter is resolved, I strongly urge anyone considering doing business with S4 Auto to conduct thorough independent checks and exercise caution. Their lack of transparency, accountability, and after-sales support has been appalling.

This experience has been a stark reminder of why dealerships must prioritize honesty and customer satisfaction over making a sale.