Coast to Coast self-catering apartment 27 marine parade

We had a very bad experience about our accommodation we booked on bookings.com the place called Coast to Coast self-catering apartment 27 marine parade in Durban, the location was very good close to the beach, that's why we booked it from the first place.But that place it's very dirty, the most of their appliances were not working, stove, fridge and microwave.as soon as we checked in we rushed to the store to buy groceries, little we know that the stove it's not working,we had to order online and we told the owner everything and she said she will refund our money we used to buy our supper meal and she will send electrician to fix the stove in the morning, ok they did came...we still waiting for our deposit and our money we used to buy supper but still she doesn't refund us... They should remove that place on bookings.com we didn't enjoy our stay there.we have pictures as proof that everything was dirty and broken... kindly please help us to get our refund back 🥹