SA-Accommodation.co.za
2.3|3 reviews
CJ
Cathy J
1 reviews | Active since Member
06 Jan 2018, 19:42
Service not delivered & no response
I am an accommodation provider. I received an email from SA-Accommodation.co.za to list my business. New site special offering lifetime listing for R399. Had some initial questions to which they replied quickly. Then paid the money & listed same day (21 Dec). They promised to have listing done in 24 hours, with max 48 hours. Emailed following day to say I'd checked, but no listing. Emailed again on 29 Dec to say still no listing. To date (06 Jan) I have not heard peep from them again. I emailed them a short while ago, and hope to hear from them by Monday. This is NOT the way to get your website going and to provide customer support. I have worked in the Travel & Tourism industry for almost 30 years, and this is, in my opinion, very bad service on their part. If you are not able to live up to your promise, the very least you do is contact the client to update them and apologise.
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Cathy J's updateReviewer Update
09 Jan 2018, 09:26Update on the above review.
Today (09 Jan 2018) the company contacted me and apologised for the service I received. They have now provided the service, and have been very helpful.
I appreciate the fact that they have fixed the problem and have apologised for their service. I think that the way they have handled it is very positive, and I shall be remaining on their site as per our original agreement.
CJ
Cathy J's update09 Jan 2018, 09:26
Reviewer Update
Update on the above review.
Today (09 Jan 2018) the company contacted me and apologised for the service I received. They have now provided the service, and have been very helpful.
I appreciate the fact that they have fixed the problem and have apologised for their service. I think that the way they have handled it is very positive, and I shall be remaining on their site as per our original agreement.