Poor Service & Communication.

I ordered a Bin Mat online on the 24th of March - It was shown to be in stock with an indicated delivery timeframe of 3 to 5 Days. It is now the 15th of April and I have not received the Bin Mat. I have had some communication on email & WhatsApp but it has gone quiet since the 8th of April. I have now approached my Bank to reverse the Credit Card Transaction. Poor Service & Communication.