SA Banks have lost touch with their clients

I long for the old days where you could make an appointment and go see your bank manager for a loan. He/she would ask his assistant to go get your file and would ask what is it's for... Understand what a medical emergency means, and give you an answer immediately. Now the same process disappears ro someone hiding behind a toll free number doing who knows what... surely not working on helping me that is for sure... It is now day 6... I understand there is a place for online applications and people's time is precious for the most part but if it excludes some categories or requests... it is simply not working. Maybe someone should start a rating service website which can set rules on how business is conducted.