SHOCKING!

I find it very difficult to even give them one star! I have been a fan of SADomain for decades, they were amazing and really good on communication and helped me out so attentively before on more than 100 times. Even though they were more expensive than Afrihost, I always knew I was supporting a smaller business with people that really cared. Until this year. I have no idea what went wrong, but my website crashed 3 times and my email address stopped working. The worst for me was the communication. I was dealing with Watson via whatsapp, I wish I could show you how he spoke to me, sent numerous urgent tickets to inform them and no response, then the big email went out that they had issues and sincerely apologized about this. Things happen, I am very understanding and have empathy, but still my email address didn't work, I finally got hold of a human, named Neil, after a horrific conversation he pretty much told me to go to Afrihost. Which is what I am going to do. I am very sorry Andrew, I have tried to reach out to you a number of times, to talk about this, yet you have been ignoring my pleas. Very disappointing and I am shocked that you have people like Neil running your business down like that.

My biggest fear is that through the transition of moving they will purposely do something to my site and I will lose all my data.

I am horrified by the way they have dealt with this and am truly shocked that the customer service has resulted in this.