Very expensive and no delivery

I ordered something for my mother in law for delivery today. I paid R450 for one little flower but upon checking the status of my order this afternoon just after 17:00 the message on the website states their offices are closed. The number does not go through and my order status says expired but no invoice generated as you are only invoiced once the order is delivered. This was a Christmas present which is now not in time. I am very upset and will not be using this company again as they do not deliver on their commitments. I truly am very upset and disappointed.