TR
Toinette R
Active since Dec 2012
10
Reviews
0
Industries
Reviews
10 reviews35 months ago
Pet transport ****
This company operates in conjunction with Junixehome/Rosypets and tells you to pay an amount as your puppy n"dr" brian and a woman with no conscience named Samantha telephone numbers associated 063 598 6421 and 068 695 9976
0 replies
35 months ago
Puppy ****
I All, this is a warning to anyone looking to get a new puppy but also my story. Arya was the best companion a person could have asked for, she was sweet, intimidating, loveable, goofy, adorable and intelligent as can be. But yesterday after a fatal osteosarcoma diagnosis I had to let her cross the rainbow-bridge. My heart is broken. but she knew how much her mommy loves her. Out of this I should be sharing a happy story too as I wanted to get a new baby as soon as possible for a variety of reasons that I won't go into now. HOWEVER, the puppy for which I paid, had "unexpected" shipping issues this morning. I got ****med soooo badly not just in monetary value but especially emotionally. I am so heartbroken over my Arya that I didn't do my due diligence I was just grateful to get another baby whom I can love, train and bond with. So herewith a warning - https://pet****s.com/puppy-****mer- list/rosypetshome-co-za/ but this one has been caught out so currently trading as https://www.junixehome.co.za/ So, anyone looking for a baby in SA - please stay away. I had this little spark in my heart after letting Arya rest which has now also died. I hope this post will be shared to as I want to spare anyone that I can this pain that I am currently in.
0 replies
61 months ago
Excellent service
Game Brooklyn Mall absolutely fantastic service from Medupi Kwesa! Kind, friendly andvwry knowledgeable about his section and the products! Put my boys bike together for us in a jiffy and with a smile on his face. Very impressed and thankful. Thank you Medupi for making my boys day and our shopping experience so effortless!
0 replies
78 months ago
PATHETIC SERVICE
Ordered a deal online. Was told i could cancel any time. and that order would be delivered between 3 and 7 working days. Phoned to follow up after day 7 was told my deal is on back order and additional 7 to 14 days. Walked into the vodacom store at the Marc today, same deal with better benefits and structure available - exactly the same. Walk in get advised that i first have to cancel. Phone online they advise me 48 to 72 hours, then another person 7 to 14 working days then eventually i get through to the agent that initially sold me the deal Amanda, she has no valuable input i speak to her supervisor Danielle who informs me that since it is their fault the deal will be cancelled within a few hours and Amanda will confirm once done. 3 hours later i return to the store the agent that helped me in store is on lunch and unreachable. after holding for 20 minutes for the online department Danielle informs me that not only am i not their only customer i am being privileged by having them "cancel my order" same day. She further advised me that she told me it will be done today she remembers what she said and that she is sorry that i misunderstood her comments. I suggested multiple times she go listen to the call as that is not what she promised me. The fact that i am being made to sound stupid, that Vodacom does not keep their promises and that they didn't have stock and it is now being made out that they are doing ME their CUSTOMER a huge favour is UNACCEPTABLE. I followed up they could not be bothered to take their jobs or their customers seriously. I wonder if they had no customers left would they still have jobs???? And i have been a Vodacom customer for almost 20 years. apparently that doesn't warrant any consideration they just figure they are guaranteed of my business. Their sales process is flawless but they have got NO IDEA what after sales service is or how to treat their customers who are doing them a favour by keeping them in business.
420 replies
79 months ago
THANK YOU!
Thank you to the ladies at Musica Cresta not just for their friendly service but for keeping my wallet safe and having the intinitiative to stop my card. When I forgot my wallet there this morning, and there isn't a cent missing! Your honesty and integrity is truly appreciated!
0 replies
84 months ago
Thank you
Just wanted to say how nice it was to see a company care. I booked a ticket for a movie online yesterday and I made a typing error when entering my email address thus my ticket didn't share to my email. I did however take a screenshot. (Thankfully). However about 15 minutes after logging off the website someone from NU Metro phoned me to confirm if i had my reference number as their system showed an error in my email address. I think the lady's name was Juliet. Anyway just a thank you for caring about your customers enough to phone and ensure that they can get to see the movie and have all the tools to do so.
0 replies
89 months ago
Unpaid claims and contractual breach
I took my dog for her vaccinations on the 27th of November 2017. My card rejected the vet was kind enough to let me go and sort ou the issue. After a month payment still hadn't come through. After contacting oneplan repeatedly. Then I paid cash and submitted my invoice along with the slips that showed my payment had been rejected. Oneplan still hasn't refunded me and for my efforts placed a block on my card that I cannot load a new claim. It is a year later and the matter still hasn't been resolved. I haven't seen a cent of the money I paid nor has the block on my card been lifted. Yet they still get their installment every month... I am at witts with these people I get shunted from pillar to post every time I contact them and everyone apologizes yet nobody does anything about the situation. More than a year, countless phone calls, emails, online chats yet nobody does anything. I have had enough. I will be cancelling my policy and will make sure I do not recommend oneplan to anybody else. Years of paying and they can't even pay out R615 and then prevent me from taking my dog for her vaccinations as they just decided to block my card so I cannot load another claim. Pathetic absolutely pathetic
105 replies
101 months ago
Very expensive and no delivery
I ordered something for my mother in law for delivery today. I paid R450 for one little flower but upon checking the status of my order this afternoon just after 17:00 the message on the website states their offices are closed. The number does not go through and my order status says expired but no invoice generated as you are only invoiced once the order is delivered. This was a Christmas present which is now not in time. I am very upset and will not be using this company again as they do not deliver on their commitments. I truly am very upset and disappointed.
0 replies
110 months ago
No respect expected
<p>27/03/17</p> <p>I was at Dischem President Square in Vanderbijlpark today to go for the pre-natal check-up and collect the mommy’s bag. I have not really been a Dischem client over the years as I have not had fantastic service at the intervals I did visit Dischem. Therefore I have also not had a Dischem card nor a return customer.</p> <p>I however attended pre-natal classes at Roosmaryn Clinic and one of the other pregnant ladies there told me about the mommy’s bag and some other things that Dischem offers which Clicks (my preferred shopping destination) does not. I thought well nothing to lose so when my husband and I were shopping at President Hyper about 6 or 8 weeks ago I convinced him to make a turn at Dischem. Upon registering for the mommy’s programme I was informed of the criteria to qualify for the mommy’s bag – spend R650 or more and go and see the sister and in the 3rd trimester you will then get your bag.</p> <p>All of this I as a customer have complied with I have spent way more than the R650 requirement and I made and appointment and saw the Dischem clinic sister this morning. Upon conclusion of the consultation I gave her my Dischem card to which she replied they do not swipe at the clinic I will take the invoice to the till have my card swiped and present my paid invoice to the customer service desk upon which I will collect my bag. I am in my 3rd trimester being 36 weeks pregnant.</p> <p>When however I got to the customer service desk I was reminded of all the reasons I do not usually shop at dischem + I gained a couple more reasons. The woman behind the customer service desk was sitting down and not once during our encounter did she bother getting up. She advised me that I have to come back for the bag as they need an e-mail from head office. I told her quite politely at first that, that was not what I was told. I gave her the information I was given and her response was well sorry that is not how it works. Not once did she actually listen to what I was saying, not once did she offer to phone head office to advise them of the customer standing right in front of hers’ predicament (even after I told her that that is what I expected of a customer service liaison – someone that goes that extra mile for the customer), not once did she offer to call a manager to assist instead preferring to ignore what I am saying and just talking right over me, which I pointed out to her as well and she just continued like a steam train with no brakes saying well they shouldn’t have told me that because that is not how it works.</p> <p>I will admit that when she told me that “you can arrange someone to fetch the bag later” I completely lost my temper as my husband and I do not have any family in the Vaal area and thus no support system for someone “to fetch it later”. The rest of the staff that conglomerated around the service desk did not say a word nobody offered to assist and quite honestly at that point I stormed out as I have never been treated with such an “I don’t give a damn” attitude. As far as I am concerned as the terms and conditions go I fulfilled my end and wanted to continue with my planning and packing and what else to buy upon receipt of the bag but obviously I will not be able to do that not having received the bag but having lived up to the terms and conditions as explained to me when signing up and having the proof right there in front of her the invoice from the clinic sister and the receipt from the till where I paid – another R598.00 I might just add…</p> <p>I will quite honestly just pay a bit more at Clicks and Baby City and be treated with respect and in a cordial fashion than save the R20 at Dischem and be treated like I don’t matter.</p> <p> </p> <p>I logged this complaint on the Dischem website on the 27th when the incident occurred. They have not deemed it necessary to respond so therefore I am now coming to HelloPeter to see if they take customer service into any type of consideration. </p>
0 replies
134 months ago
Money paid no goods received
I purchased the product on the 25th of March with expected delivery by the following week it is now almost a month and still no delivery. <br> <br> I have tried to find a phone number with no success, I have e-mailed them and as per their website expected a reply within 72hours almost 2 weeks later still no communication. Does anyone even work there???
0 replies
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2 (20%)
1 Star
5 (50%)