Diamond In the Rough

I took home insurance with SA Home Loan. I followed all required steps to cancel the insurance; this department did not act on my request and left it unattended for 2 months. This department did not even take the time to respond to my calls when I called to inquire about the progress on the cancellation. The sole individual who accepted my case and made sure the issue was settled was the Helpdesk Supervisor, Mandisa Nyaba. The most disappointing aspect is that even the accounts department could not process the refund promptly and to the right account. If Helpdesk Supervisor Mandisa Nyaba had not intervened to fix the complications created by these two departments on my account, I would still have an unresolved issue and be left waiting for my money, questioning why these departments are unable to fulfill their responsibilities and be left frustrated. These are the reasons why I will be leaving the business. The customer retention team ignores these issues, but they continue to contact me to check if I'm still satisfied with the service I'm getting. I want to express my gratitude to Helpdesk Supervisor Mandisa Nyaba for her excellent service and assistance; I hope she gets promoted to a higher role as she is an invaluable asset to SA Home Loan. I appreciate all your efforts in resolving the issues created by the other departments regarding my account. Keep Shining.