LS
Lerato S
Active since Jun 2017
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Diamond In the Rough
I took home insurance with SA Home Loan. I followed all required steps to cancel the insurance; this department did not act on my request and left it unattended for 2 months. This department did not even take the time to respond to my calls when I called to inquire about the progress on the cancellation. The sole individual who accepted my case and made sure the issue was settled was the Helpdesk Supervisor, Mandisa Nyaba. The most disappointing aspect is that even the accounts department could not process the refund promptly and to the right account. If Helpdesk Supervisor Mandisa Nyaba had not intervened to fix the complications created by these two departments on my account, I would still have an unresolved issue and be left waiting for my money, questioning why these departments are unable to fulfill their responsibilities and be left frustrated. These are the reasons why I will be leaving the business. The customer retention team ignores these issues, but they continue to contact me to check if I'm still satisfied with the service I'm getting. I want to express my gratitude to Helpdesk Supervisor Mandisa Nyaba for her excellent service and assistance; I hope she gets promoted to a higher role as she is an invaluable asset to SA Home Loan. I appreciate all your efforts in resolving the issues created by the other departments regarding my account. Keep Shining.
0 replies
9 months ago
International Deal treated TERRIBLE with no remorse
An International cash deal treated *********ly and Audi SA and the Dealership refuse to respond to the Complaint. I would not recommend Audi is this is how they treat Black customers.
0 replies
10 months ago
Excellent Service - Hilda
I would like to give a HUGE thank you to Hilda for helping my family and me through a difficult time and for the excellent service she provided during the experience of moving our things to a storage facility. She is a true ambassador, and her work ethic is exceptional. Thank you for EVERYTHING you have done for us, and KEEP up the excellent service . Hilda will be the reason I return repeatedly as a client. THANK YOU.
0 replies
19 months ago
Daly Credit and FNB are HORRIBLE
This Company is terrible. The admin person never responds to queries relating to my FNB Credit Card paid up letter, they always reply with a generic non responsive way, and it takes them forever to get a paid up letter. Unacceptable, I have waited for over 14 days to get a paid up letter and now my life is hanging in the balance. FNB and Daly Credit are not great companies to interact with.
53 replies
19 months ago
DO NOT Bank with FNB - Run Far Away!!!!!!!!
I would highly recommend NOT to use FNB as a bank. Their services and process are the WORST in the world. I had a Credit Card and Cheque Account with this bank. Credit Card: FNB is quick to hand you over without letting you know of an outstanding amount. This really messes with people's lives. I have since paid this account by the legal company Daly Credit and FNB Legal so do want to give me my paid up letter. It has taken this BIG Financial Institution over 14 days to provide a simple letter to confirm that CASH payment was made to close the account. Even the Company Daly Credit is not able to submit the letter after confirmations were sent to them and they can see that the amount has been settled. This is a disgrace to FNB. I'm still waiting for the letter even NOW. Cheque Account: Extra money was paid into a closed account, FNB has not yet paid me my refund, Since March 2024. DO NOT HAE DEALINGS WITH THIS FINANCIAL INSTITUTION, They will ***** you of your money.
53 replies
36 months ago
McDonald's Woodmead: Change Champion
I would like to commend McDonald's Woodmead for giving my family such an amazing service. 1. The moment we entered the establishment, we were swiftly greeted with an awesome smile and was embraced with positive energy. 2. When ordering our food, the same Change Champion assisted us with our order, you can see that this person LOVES her work and most of all People. 3. Currently, I'm walking on assisted aids, the same Change Champion offered to help me with collecting my food, showing that she is going over and above her call of duty. This amazing Change Champion should be nominated as a McDonald's SA Ambassador, as many the company would benefit from her warm spirit and selfless act of going beyond the call of duty. Thank you Mrs. Maggie Nene from McDonald's Woodmead for being the Change Champion to all fast food outlets. Keep up the great work, pure heart towards your customers and people in general and most of all, showing acts of kindness. I CELEBRATE Mrs. Maggie Nene (McDonald's Woodmead) From: Lerato Sithole
0 replies
42 months ago
Excellent Customer service from Vuyelwa Lovedelian Dambe
I would like to rate an agent from Vodacom for her excellent customer service. Vuyelwa Lovedelian Dambe. She is assisting me with issues I’m experiencing with the service provider. My billing has been incorrect, and messed up my debit orders. This type of a general service would make me not want to continue with the service provider and just cancel my contracts with Vodacom, but Vuyelwa Dambe is an individual who has gone above and beyond her call of duty to service and assist me with my queries. Vuyelwa Dambe embodies the true value and culture if service excellence and needs to be an ambassador to all service consultants. I would like to thank you Vuyelwa Lovedelian Dambe for : • Being a blessing and following up to constantly assist me with my issues • Giving me constant feedback, where others fail • Supporting a me through going above your call of duty • For giving Excellent service It is though you Vuyelwa Lovedelian Dambe, that Vodacom will stand a chance to be the best network provider and for me to stay loyal to the service provider. @Vodacom Management, Please urgently recognize Vuyelwa Lovedelian Dambe, as she is a great assist to your company. Please groom and nurture her, as she is an assist to your company and with others who have interacted with her, will truly be loyal to your company because of her Excellent world class service. A BIG Thank you Vuyelwa Lovedelian Dambe. From A Loyal customer for life because of you (Vuyelwa Lovedelian Dambe).
266 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (57.142857142857146%)