Sanc frustration centre

In 2023/2024 I paid my sanc registration fee in 2023 August 23. I was of the opinion that everything was okay until in July 2024 I was applying for another position and I was told that I was not registered with sanc. I made an enquiry and was told that I was removed due to none payment. This came as a shock because I have proof of payment. I was then told that because I paid R50 short on my registration, that was the reason for my deregistration. I then asked why was I not sent any form of communication to state the latter, and I was told that it was my responsibility to make sure that my fees were paid on time. I argued that my fees were paid two months before due date which gave the department ample time to notify me that I had short paid. however that call centre taker I dealt with was extremely addiment and frankly very rude , and told me to contact the CEO vide email to lodge a complaint. I requested the email address and was told that it is on the website. I told him that it is not on the sanc website and his says that is my problem. I called back the next day and asked for my refund of the fees that I did pay, and I was told yet again to contact the CEO to sort out the issue. I asked for the CEO's email address and was told again to check on the sanc website. It is not rocket science to just give the email address if you say that it is on the website. On the sanc regulations/terms and conditions it states that a person can be deregistered from sanc due to professional misconduct, if they do not pay their sanc fees by the 31st December preceding the new registration year or they can be deregistered if they request to be removed. I did fail to pay my fees although I was R50 short nor did I request to be removed. The regulations makes no mention on how to remedy short payment of fees.