SP
Sa Places
Unclaimed Business
SP
Performance(last 12 months):
Ranked In Travel & Vacation
#9NPS Score
0Unlikely
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJP
Jakes P
1 reviews | Active since Jan 2020
14 Jul 2021, 07:34
Going beyond what is needed
I had the unfortunate event of the third wave lockdown putting a damper om my vacation plans. When we received the message from the President that all leisure travel out of Gauteng was prohibited, I contacted the Natal Parks Board offices to see if it was possible to postpone my booking. They said that they could do it, but when I followed up on the day that we originally were going arrive, it transpired that nothing was done and that I had to go through the booking agent, which was SA Places. I called Ilse Nagel, and though she did not seem hopeful (seeing that it was so late) she still managed to pull a rabbit out of the hat and get my booking postponed without me incurring any additional costs. I really appreciate that she went over and beyond, as it was just as easy to just say: "Sorry to hear about your problems, but it is too late to do anything." and leave it at that. Instead, she came back a short while later, with a phone call no less, to tell me that she managed to get it sorted. Kudos to Ilse and SA Place. I will certainly make use of them again in future
Helpful (0)
|Replies (0)JP
Jakes P
1 reviews | Active since Jan 2020
14 Jul 2021, 07:34
Going beyond what is needed
I had the unfortunate event of the third wave lockdown putting a damper om my vacation plans. When we received the message from the President that all leisure travel out of Gauteng was prohibited, I contacted the Natal Parks Board offices to see if it was possible to postpone my booking. They said that they could do it, but when I followed up on the day that we originally were going arrive, it transpired that nothing was done and that I had to go through the booking agent, which was SA Places. I called Ilse Nagel, and though she did not seem hopeful (seeing that it was so late) she still managed to pull a rabbit out of the hat and get my booking postponed without me incurring any additional costs. I really appreciate that she went over and beyond, as it was just as easy to just say: "Sorry to hear about your problems, but it is too late to do anything." and leave it at that. Instead, she came back a short while later, with a phone call no less, to tell me that she managed to get it sorted. Kudos to Ilse and SA Place. I will certainly make use of them again in future
0
Replies (0)DT
Duart T
1 reviews | Active since Jan 2020
29 Jun 2021, 09:41
Unwillingness to Refund or take responsibility for accommodation that was not as advertised.
Please avoid! Made a booking at Masel****rt Resort in December. Accommodation was in terrible condition with issues like not enough cutlery, furniture and the braai was due to collapse at any moment as a result of the structure being rusted. SA Places are unwilling to refund or take responsibility for the accommodation booked using their platform. Terrible service as continuous delayed responses to our query, even after a letter of demand was provided. Please avoid using their services.
Helpful (0)
|Replies (0)DT
Duart T
1 reviews | Active since Jan 2020
29 Jun 2021, 09:41
Unwillingness to Refund or take responsibility for accommodation that was not as advertised.
Please avoid! Made a booking at Masel****rt Resort in December. Accommodation was in terrible condition with issues like not enough cutlery, furniture and the braai was due to collapse at any moment as a result of the structure being rusted. SA Places are unwilling to refund or take responsibility for the accommodation booked using their platform. Terrible service as continuous delayed responses to our query, even after a letter of demand was provided. Please avoid using their services.
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Replies (0)SM