JD
Jakes P
Active since Jan 2012
8
Reviews
0
Industries
Reviews
8 reviews7 months ago
Stellar service from stellar people
I recently purchased a new (to me) vehicle from Santie du Preez. She has really impressed me with her commitment to providing an unforgettable buying experience. She loves what she is doing, and it shows in her demeanour and the way in which she interacted with us during the whole process. Any queries we had were answered promptly and clearly. She also went through a lot of effort to ensure that we received the best deal and we received free vehicle treatments such as windshield glass and body paint protection with multi-year plans to have it refurbished. When we took possession of the vehicle we had clear explanations from both herself, and Danell Zwart in their finance department, of the content and meaning of the various documents we had to sign and were receiving. I also want to make special mention of her manager, Arno Spies, who was kind enough to demonstrate to us what the inspection procedure is to check for potential accident damage on a vehicle and to allay our concerns about the possibility of accident repairs, seeing that it was a used vehicle. Also great thanks to him for offering to replace the front tyres which were at the end of their serviceable life and, in addition to that, absorbing a portion of the delivery fees because we were at the upper end of our purchase budget. The service we received went above what I would have reasonably expected, and I would certainly recommend them to anyone looking to purchase a vehicle.
0 replies
7 months ago
A happy customer
Continuing on the excellent interaction I have always experienced with Outsurance agents over the 20-odd years I've been a client, out took all of approximately 20 minutes to get a new vehicle on-boarded on my policy. Kgothatso (or Solomon) was a breath of fresh air that made the interaction enjoyable. You have awesome people on your team. Keep doing this.
53 replies
34 months ago
Excellent service and support. Thanks JP Fourie
I recently had a solar installation completed by Alumo Energy. The team leader was JP Fourie, and I found him and his team to be very professional and well acquainted with the installation they were doing. When we initially received the quote, we requested the they see if it could be done before the end on June as we were planning to travel ooverseas. The specifically sent their team on a Saturday, as they were fully booked during the week days. It took them six hours from arrival until departure and the completed work was done neatly and professionally and the work site was left clean and tidy. We since left on our travel and were contacted on the past Sunday by the people that are looking after our property about continual power tripping. Because it was a Sunday, I could not get hold of Alumo. JP previously gave me his contact number in case I encountered any issues post installation. I sent him a WhatsApp message to enquire how I could get hold of after hours support, and in less than twenty minutes he arrived at my property and identified the source of the failure, which was a defective power plug. This is really going above and beyond, and I will not hesitate to recommend them to anyone who are contemplating have a solar installation done. This is a company that takes pride in the service and products that they provide and their employees are a confirmation of this.
73 replies
58 months ago
Going beyond what is needed
I had the unfortunate event of the third wave lockdown putting a damper om my vacation plans. When we received the message from the President that all leisure travel out of Gauteng was prohibited, I contacted the Natal Parks Board offices to see if it was possible to postpone my booking. They said that they could do it, but when I followed up on the day that we originally were going arrive, it transpired that nothing was done and that I had to go through the booking agent, which was SA Places. I called Ilse Nagel, and though she did not seem hopeful (seeing that it was so late) she still managed to pull a rabbit out of the hat and get my booking postponed without me incurring any additional costs. I really appreciate that she went over and beyond, as it was just as easy to just say: "Sorry to hear about your problems, but it is too late to do anything." and leave it at that. Instead, she came back a short while later, with a phone call no less, to tell me that she managed to get it sorted. Kudos to Ilse and SA Place. I will certainly make use of them again in future
0 replies
95 months ago
FNB SIM Card... How can we help you? NOT!!!!
On the 21st of June I discovered that my FNB simcard was no longer accepting SMS's or phonecalls. It just responded with a message that the number does not exist. I could still make calls from the phone, and also was able to receive (and send) Whatsapp and Email messages. When I looked in my phone history, I noticed that the last SMS received was on the 13th of June. The result of this is that I cannot do any transactions requiring OTP verification. I stressed this to the call centre agent when I reported the issue on the 21st, and was assured that they will ask a technician to contact me before the end of the day. Not having received the promised return call, on Friday I tested the simcard in another phone, and found that the other phone behaved exactly the same. I then called again, and was assured that this issue had already been escalated and I could expect feedback within 48hours. On the Monday I called once more, and was told that it would now be escalated to their team leader and that I could expect a callback before the end of the day. Obviously that never transpired. Over the week I called a few times, each time going through the whole explanation of the sad story until Friday the 29th when I really got frustrated and left a strongly worded message on the FNB contact interface. Then, on Monday I eventually got a call back from someone, who essentially told me it was a huge technical problem and that it could take anything from 1 day to 1 week to get this issue resolved. So I resolved to wait a week... meanwhile I am unable to do any transactions requiring my cellphone number. On Wednesday, I got a message on my wife's phone, which is set as my FNB contact no, that my cell number is being ported. So, full of false hope, on Thursday morning I tested a call to my phone; this time being greeted with the option to leave a message in my voicemail. So, the afternoon I tested again, still the same. I then once more, foolishly, called the helpdesk where I was told that the call is still open and that no progress report has been logged. So essentially, sit down and wait. The agent did offer to escalate the call for me... fat help that was previously. Now we are on Friday,TWO AND A HALF WEEKS LATER AND STILL NOTHING!!!!!! Nearly every time I had interactions with FNB I have walked away frustrated and upset. It seems as though they can't, or won't, do anything right when it comes to dealing with me. The only way I have of communicating with this company is via HelloPeter. I honestly believe that the mistake I made when I let myself be convinced to transfer my business to them, ranks up there with the big ones in my life.
317 replies
98 months ago
From bad to worse
I recently subscribed to the MWeb Rain LTE service. I previously had a Telkom LTE contract which I decided not to renew after it expired. This was because I found that the access speed had been getting steadily worse as time progressed, and whenever I contacted their help desk the only course of action was to do a hard-reset of my modem, resulting in me having to set it up all over. The sales person assured me that their service did not suffer from the same maladies and that at worst, and depending on the network load, the access speed should not drop below 5 or 6 MBits/s. How big was my surprise when I discovered that this service is even worse than that of Telkom's. When I first installed the router, I was very happy with the upload and download speeds, which were in the region of 15 Mbps. Then, from around the first week in March, I started noticing that the speed decreased significantly from about 20:00, onwards. When I say significantly, I means to typical speeds of 0.2 to 0.6 Mbps. With the Telkom service the lowest I got was around 3 Mbps... practically flying compared to this. Of course, phoning the Technical Helpdesk is not an option, seeing that they operate until 20:00, So yesterday I had the great fortune to notice this happening at 18:00, so well in time to get hold of somebody. However, having gone through the whole infuriating telephone navigation process, I got the message that due to technical difficulties the call could not be completed. This happened twice more until eventually I could select the option for technical assistance. Then I sat in the queue, being caller no 2, for more than 7 minutes. When I eventually got through I was extremely frustrated. The technical person eventually had me do a hard reset of the router which brought back memories of the Telkom route of problem resolution. That resulted in the router being set back to the original settings; now I had to try and read the wi-fi key from 1mm high characters on the bottom of the router. I then gave up in disgust and told him that I would sort it out later as I was definitely not thinking clearly at that point. At that point, I already burned through 18 minutes of my prepaid voice time. This afternoon, when I got home, I tested the speed (at 14:45) and got 7.6 up and 10.1 down. Not really brilliant, but acceptable. Lo and behold, while busy downloading some software updates (around 17:15), I found that it was taking extremely long; so I tested the speed. A blistering 0.11 Mbps. So I thought: I am calm now, let me call and see if I can get it sorted out. What do I get? "Due to technical difficulties, we cannot complete this call" To top my frustration, I can find no way of contacting Mweb by email; ony the contact numbers which serve no significant purpose. I did notice that I could go through Twitter or Facebook, though I do not subscribe to any of these. The only way to communicate, therefore, is through this platform provided by HelloPeter, which I have found is the most effective anyway. What I need to know is: Why do I need to keep on paying you over R 1 300 each month when you do not hold up your end of the contract to provide me with an acceptable internet service, and then make me jump through hoops to get this resolved? Except of course if you think that dial-up speeds can be considered acceptable.
106 replies
109 months ago
Why, oh why do i always have to receive FNB's ****piest service?
<p>I placed an order for an FNB SIM Card on the25th of April. My ordr no from FNB was ORDER NR. FNB170425CB187, with the reference no ********** ********** . I received a phone call from someone shortly thereafter, saying that the card will only be available on the 2nd of May. I then arranged with them to have the delivery after 15:00 on the 2nd of May. I gave my contact no as my current cell phone no (which is the one that I wished to port)</p> <p> </p> <p>Then my wife received sms's on her phone that someone was trying to deliver something , which would have been completely useless, as I was not at home.</p> <p> </p> <p>This morning (at approx 09:30) I called the so-called customer care department to confirm that the delivery will be made this afternoon after 15:00 and also arrange to be absent from work for this. Which the agent i dealt with conformed for me. Then at 10:30 i received an email that the FNB Connect Order has been cancelled as well as an SMS cofirming that the cancellation request was processed.</p> <p> </p> <p>At no point did i receive any email message or SMS that the delivery has been attempted. Nor did I request any cancellation. So I called the so-called care centre again, only to be told that there is a three strike policy in place, and that I have to re-order the SIM card again. Meanwhile Vodacom has already received and processed the porting request, so where does that leave me?</p> <p> </p> <p>I can honestly say that virtually every dealing I have had with FNB has left me exceedingly underwhelmed and with a bitter taste in my mouth. I rue the day that I decided to switch my business to you</p>
280 replies
114 months ago
Premier account? What premier account? Service? Oh, no, that is just a catch phrase!!
<p>A few months ago I got convinced to move my bank account over to FNB. Everyone I spoke to told me how this was the best think since ever.</p> <p> </p> <p>For my part I cannot begin to say how utterly underwhelming my experience with FNB had been. With the exception of two encounters, every interaction I had with FNB has left me with a bitter taste in my mouth. </p> <p> </p> <p>The latest in my litany of horrible encounters involve a planned visit to the UK. Due to the shenanigans being done around the Finance department, we decide to purchase the airplane tickets six months ago. There is a limitation of 60 days when you can start purchasing foreign currecy, and once again, we did not wish to be caught with an ever spiralling rand. I went to speak to FNB about the option available to me around the Global Pound account. The agent helping us phoned the Forex department, and they indicated that this would be an excellent way of accumulating the funds without it being negatively impacted.</p> <p> </p> <p>That is, until I tried to get to the money in cash. All of a sudden it is impossible to get to it. Firstly, I tried to get it via online banking, but the account was not available to be selected. I then went to my local branch to find out how to proceed. They could not help me, and I had to call the Forex department. The help desk agent told me cash could not be taken from the account, and that I would have to transfer it back to my rand account andf then get it that way. Not considering that I had to pay another set of transaction fees, as well as the weighted exchange rate, meaning I was losing both ways. </p> <p> </p> <p>I then mailed my "banker" seeing that I have the premier account. 24 hours laternot a peep... not so much as a ***** you. My son facing the same dilemma in a few months' time, chose the Call Back feature (from their web site without even logging in). he got his callback at 08:00 this morning. The person he spoke to told him that he will be able to get the funds using a MultiCurrency Cash Passport. </p> <p> </p> <p>So I duly went to another branch, passport and travel itenary in hand. Getting there, the teller was not surew how to proceed and went to speak to a supervisor. They then proceeded to print the card, which I had to wait 30 minutes for. Once this was done, all photocopies collected and signed, she discovered that my Global Account was not visible on one of the profiles. Off she went again to talk to the Forex Help Desk.</p> <p> </p> <p>When she came back, she told me that I could not buy the Cash Passport over the counter, but had to order it from the forex department by email, that's right, by email</p> <p> </p> <p>IN THE NAME OF ALL THAT IS HOLY! How on this earth are you not able to get something like this from an actual branch that deals in foreign currency, but you have to order the card via email????</p> <p> </p> <p>I am certain that there is a flag on my profile... one that says: He has not yet broken... push the *******. Let's see how much he can take.</p> <p> </p> <p>You know how people say: "You look much better in your pictures"? That is FNB to me: "You look much better in your ads".</p> <p> </p> <p>And I am still waiting for my '***** you' from my personal banker... who really is just someone in a call centre</p> <p> </p>
56 replies
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4 (50%)
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1 Star
4 (50%)